Victor Daniel Alzamora Murillo
Miami,Florida
Summary
Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Enhance team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills.
Overview
11
11
years of professional experience
Work History
Perishable Foods Supervisor
Tottus Supermarkets
05.2023 - 12.2023
- Orchestrated performance-oriented environment by closely supporting team members.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Evaluated suppliers to maintain cost controls and improve operations.
- Researched issues to obtain appropriate answers to customer inquiries.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
Administrative Assistant
Rappi Turbo
03.2022 - 03.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Developed strategies to streamline and improve office procedures.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Assistant
Cusina Street
08.2021 - 02.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Bar Manager
Barranco Beer Company
03.2019 - 04.2020
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Motivated staff to perform at peak efficiency and quality.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Chef
Street Burger
03.2019 - 07.2019
- Elevated restaurant''s reputation by consistently creating high-quality, innovative dishes and maintaining top-notch presentation standards.
- Hired, managed, and trained kitchen staff.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Monitored food production to verify quality and consistency.
- Oversaw kitchen equipment maintenance schedules, ensuring reliable performance and longevity of crucial appliances.
- Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
Restaurant Waiter
IK Restaurante
05.2017 - 12.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Increased sales significantly by upselling higher-end products to customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Bar Manager
Terminal 1 Fusión
08.2016 - 04.2017
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Bar Manager
Papacho´s
09.2012 - 05.2016
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
C.E. Scipion Llona
Lima, Perú12.2024
Intermedio -
Universidad Nacional De San Marcos
Lima, Perú12.2004
Chef -
Cenfotur - Centro De Formacion En Turismo
Lima, Perú05.2021
Skills
- Adaptable to Changing Demands
- Professional and Courteous
- Critical thinking and creative problem solving
- Communication skills
- Intermediate English
- Restaurant and/or hotel system: Micros - Inforest
- Delivery order system: Rappi - Pedidos YA
Personal Information
- DNI: 44391685
- Date of Birth: 07/11/87
- Nationality: Peruano
- Marital Status: Soltero
References
- Sr. Raul Rosas, 949083792, Bartender Corporativo, Acurios Restaurantes
- Sr. Fausto Gaidolfi, 947745879, Administrador Terminal 1, Fusión
- Sr. Pablo Gros, 994091329, Jefe de mozos, IK Restaurante
- Sr. Carlos Porras, 917024752, Jefe de cocina, Street Burger
- Srta. Karol Álvarez, 941403315, Gerenta general, Barranco Beer Company
- Srta. Alexandra Perales, 929850379, Cusina Street
- Sr. Boris Mesones, 958551754, Store Lead, Rappi Turbo
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Perishable Foods Supervisor
Tottus Supermarkets
05.2023 - 12.2023
Administrative Assistant
Rappi Turbo
03.2022 - 03.2023
Administrative Assistant
Cusina Street
08.2021 - 02.2022
Bar Manager
Barranco Beer Company
03.2019 - 04.2020
Chef
Street Burger
03.2019 - 07.2019
Restaurant Waiter
IK Restaurante
05.2017 - 12.2017
Bar Manager
Terminal 1 Fusión
08.2016 - 04.2017
Bar Manager
Papacho´s
09.2012 - 05.2016
C.E. Scipion Llona
Intermedio -
Universidad Nacional De San Marcos
Chef -
Cenfotur - Centro De Formacion En Turismo
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