Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victorea Gardner

Brownstown,MI

Summary

Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Specializes in retail and insurance sales.

Polite and professional Call Center Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.

Overview

14
14
years of professional experience

Work History

Dasher

Door Dash
08.2022 - Current
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.

Shopper

Instacart
08.2022 - Current
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Selected best-quality perishable items such as meat and produce.

Owner

Aqua Vee Collection
04.2015 - Current
  • Hand make skincare and cosmetics, package and ship nationwide.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Driver

Uber
08.2022 - 05.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.

Cosmetics Sales Representative

Macy’s Seasonal Cosmetics
10.2022 - 02.2023
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.

Budtender

Vibe
03.2022 - 09.2022
  • Checked guests' photo identification for validity and age requirements.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Weighed, prepared and packaged different types of products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Warehouse Sorter

Amazon
09.2021 - 03.2022
  • Used scanners to quickly locate and track items in warehouse.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Operated pallet jacks to safely transport goods from warehouse to shipping area.
  • Examined products for imperfections and defects.
  • Followed safety protocols while handling hazardous materials.

Insurance Agent

Aflac
09.2011 - 01.2016
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Approached potential clients by using direct marketing mailings and phone contacts.

Call Center Representative

Concentrix
09.2019 - 03.2020
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Coordinated customer service team projects with Onstar's engineering team, achieving successful on-time completion of new call flows.

Bank Teller

Fifth Third Bank
03.2010 - 09.2011
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on use of banking website and mobile apps.

Call Center Representative

AT&T
09.2009 - 01.2010
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Business

WCCCD
Detroit, MI

Psychobiology

University of Toledo
Toledo, OH

Skills

  • High-Volume Environments
  • Station Preparation
  • Hazardous Materials
  • Excellent Communication
  • Proofreading
  • Order Processing
  • Customer Retention Strategies
  • Meeting Deadlines
  • Corrective Actions
  • Effective Selling Techniques
  • Adapt to Diverse Groups
  • Acquire New Business

Timeline

Cosmetics Sales Representative

Macy’s Seasonal Cosmetics
10.2022 - 02.2023

Dasher

Door Dash
08.2022 - Current

Shopper

Instacart
08.2022 - Current

Driver

Uber
08.2022 - 05.2023

Budtender

Vibe
03.2022 - 09.2022

Warehouse Sorter

Amazon
09.2021 - 03.2022

Call Center Representative

Concentrix
09.2019 - 03.2020

Owner

Aqua Vee Collection
04.2015 - Current

Insurance Agent

Aflac
09.2011 - 01.2016

Bank Teller

Fifth Third Bank
03.2010 - 09.2011

Call Center Representative

AT&T
09.2009 - 01.2010

Business

WCCCD

Psychobiology

University of Toledo

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Victorea Gardner