Summary
Overview
Work History
Education
Skills
Timeline
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Victorea Urbanski

Summary

Diverse candidate successful at managing multiple priorities with a positive attitude and commitment to continuously learn and grow. Skilled in enhancing systems and aligning technical solutions with business objectives. Reliable team member with strong communication skills and ability to adjust work for various environments. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

12
12
years of professional experience

Work History

Server

The Happy Viking
06.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.

Server Shift Leader

Peach Tree Golf & Country Club
04.2021 - Current
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Cultivated warm relationships with regular members and customers.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.

Assistant VP

Kitchen Mart Inc.
02.2020 - 04.2021
  • Oversaw and evaluated daily operations to ensure compliance with all relevant regulations while maintaining optimal productivity levels throughout the organization.
  • Prepared technical presentations and other materials for advisory meetings.
  • Provided technical guidance and support to team members.
  • Updated supervisor on status of projects.
  • Researched common technology performance issues to assist with diagnoses.
  • Supported the development of company-wide technology policies and procedures by providing input on best practices and emerging trends, promoting a culture of innovation.
  • Supported implementation of new software solutions, facilitating smoother transitions and operations.
  • Enhanced customer satisfaction by efficiently managing CRM system and promptly addressing user issues.
  • Demonstrated adaptability when faced with unique situations or challenging circumstances in handling customer accounts.
  • Enhanced client satisfaction by resolving disputes and addressing inquiries in a timely manner.

Kitchen & Bath Designer

America's DreamHomeworks
01.2019 - 01.2020
  • Enhanced customer satisfaction by providing personalized kitchen and bath design solutions.
  • Conducted thorough site evaluations to identify potential challenges and incorporate necessary adjustments into project plans.
  • Optimized use of space in kitchen and bath designs by incorporating creative storage solutions.
  • Delivered functional yet aesthetically pleasing designs by balancing client preferences with practical considerations such as budget constraints or architectural limitations.
  • Delivered accurate estimates within tight deadlines by utilizing effective time management skills and prioritizing tasks effectively.
  • Developed strong relationships with clients to understand unique needs and meet specific travel desires, resulting in repeat business and referrals.
  • Maintained detailed records of each project''s status, including progress updates, revisions, approvals, and completed deliverables.
  • Assisted clients in selecting appropriate materials, finishes, and hardware to complement their overall design aesthetic.

Cabinet Design Specialist

Meek's Lumber & Hardware
11.2017 - 07.2018
  • Organized client presentations showcasing proposed designs, securing approval from stakeholders at various project stages.
  • Created custom 3D renderings for clients, enabling them to visualize final products before production began.
  • Conducted detailed space planning analyses to optimize available space for cabinetry installations.
  • Coordinated with production teams to ensure seamless translation of designs into finished products meeting client specifications.
  • Stayed updated on industry trends and materials, incorporating emerging technologies into designs for increased functionality and aesthetics.
  • Implemented innovative design strategies to create visually appealing and functional cabinetry solutions.
  • Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
  • Increased sales through effective coordination of promotional events, ensuring that all items were accurately priced and clearly displayed for customers.

Design Consultant

Medimer Marble & Granite
05.2016 - 09.2017
  • Developed innovative design concepts to meet clients'' unique needs and preferences.
  • Optimized space planning for improved functionality in both residential and commercial spaces.
  • Coordinated with other consultants such as engineers, lighting designers, or landscape architects for well-rounded project outcomes.
  • Performed daily floor walks and supervised receive docks to investigate and resolve material issues.
  • Provided exceptional customer service, addressing inquiries promptly and professionally.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Lead Consultant

FedEx Office Print & Ship Center
03.2013 - 05.2015
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Collaborated with team members to complete large-scale projects on time and within budget constraints.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
  • Improved color consistency across print runs by conducting thorough quality control checks.

Education

Bachelor of Science - Interior Design

The Art Institute of California
Sacramento, CA
06-2018

Skills

  • Personal:
  • Leader, Efficient, Passionate, Reliable, Disciplined, Resourceful, Flexible, Organized, Motivational, Friendly, Problem-Solver
  • Professional:
  • Project Management, Microsoft Office Suite , 3D Design Software, Adobe, POS Systems, Computer Technology, Public Speaking

Timeline

Server

The Happy Viking
06.2023 - Current

Server Shift Leader

Peach Tree Golf & Country Club
04.2021 - Current

Assistant VP

Kitchen Mart Inc.
02.2020 - 04.2021

Kitchen & Bath Designer

America's DreamHomeworks
01.2019 - 01.2020

Cabinet Design Specialist

Meek's Lumber & Hardware
11.2017 - 07.2018

Design Consultant

Medimer Marble & Granite
05.2016 - 09.2017

Lead Consultant

FedEx Office Print & Ship Center
03.2013 - 05.2015

Bachelor of Science - Interior Design

The Art Institute of California

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Victorea Urbanski