Victoreea J. Cruz
New York
Summary
Professional with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks. Experienced with but not limited to scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences. I excel in delivering high-quality support while maintaining meticulous attention to detail. Committed to achieving optimal outcomes for clients through effective collaboration.
Overview
5
5
years of professional experience
Work History
Paralegal
AGMB LLP
09.2024 - Current
- Reduce attorney workload by supporting the company's legal team with various tasks related to real estate transactions, including document preparation, research, and communication with parties involved in the closing.
- Prepare documents like purchase agreements, deeds, and loan documents.
- Conduct research on title insurance, property records, and other relevant information.
- Manage communication between attorneys, title companies, lenders, and real estate agents, ensuring everyone is on the same page.
- Edited and proofread legal documents to verify accuracy.
- Assist with setting up and organizing the closing table, ensuring all parties are present and have the necessary documents.
- Follow up on post-closing items, such as ensuring all funds are distributed correctly and that all necessary records are filed to "CloseIt"
- Maintained and updated organized client contact information to keep in touch with clients and provide updates.
Receptionist
Ophthalmology & Ophthalmic Surgery
04.2022 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
Counselor, After School
B-Happy Daycare Program
09.2021 - 02.2022
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Advocated for clients' needs, connecting them with community resources to support their well-being.
- Guided clients in development of personal goals and strategies for achieving them.
- Fostered supportive environment, enabling clients to openly discuss their feelings and experiences.
- Supported clients in development of healthy coping strategies, leading to improved life management skills.
Customer Service Associate
T-Mobile
06.2020 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions and troubleshooting.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests and device set ups.
Receptionist
Jackson Hewitt
02.2020 - 04.2020
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected cash payments, processed transactions and updated relevant records.
- Compiled information from files and research to satisfy information requests.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
GED -
N/a
New YorkSkills
- Legal research
- Proficient in MS office
- Case management
- Client communication
- Office administration
- Document drafting
- Document preparation
- Administrative support
- File organization
- File and records management
- Contract review
- Attention to detail
- Legal document preparation
- Telephone skills
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Paralegal
AGMB LLP
09.2024 - Current
Receptionist
Ophthalmology & Ophthalmic Surgery
04.2022 - 06.2024
Counselor, After School
B-Happy Daycare Program
09.2021 - 02.2022
Customer Service Associate
T-Mobile
06.2020 - 02.2021
Receptionist
Jackson Hewitt
02.2020 - 04.2020
GED -
N/a
Similar Profiles
Travis CrawfordTravis Crawford
Director of IT Operations at Troutman Pepper Locke LLP (formerly Locke Lord LLP)Director of IT Operations at Troutman Pepper Locke LLP (formerly Locke Lord LLP)
Kshitij SatardekarKshitij Satardekar
Technical Support Specialist II at Connectwise LLP (Formerly Continuum Managed Solutions LLP)Technical Support Specialist II at Connectwise LLP (Formerly Continuum Managed Solutions LLP)
Praveen BelurPraveen Belur
Consultant at PV Srinivasan and Associates LLP / Driti Advisors LLPConsultant at PV Srinivasan and Associates LLP / Driti Advisors LLP
Alexandra HortonAlexandra Horton
Live-Out Nanny at The Saperstein FamilyLive-Out Nanny at The Saperstein Family
Jennifer MayaJennifer Maya
Portfolio Property Manager at Manhattan Skyline Management CorpPortfolio Property Manager at Manhattan Skyline Management Corp