Victor Gabriel Cintron

- Educated clients on plan options including Medicare Advantage, Part D, Medigap, and ACA-qualified health plans under the Affordable Care Act.

- Navigated HealthCare.gov and state exchanges to complete accurate and compliant applications.

- Managed high-volume inbound/outbound calls, consistently exceeding KPIs for conversions, call quality, and compliance audits.

- Participated in ongoing CMS training and annual certifications to maintain up-to-date product knowledge.

- Mastered every frontline and back-of-house role, including cashier, line cook, server, and expediter, gaining a 360° understanding of restaurant operations.

- Promoted through every front- and back-of-house role due to strong performance, leadership, and adaptability.

- Supervised teams, trained new hires, managed inventory, and drove operational improvements that boosted efficiency and customer satisfaction.

- Recognized for delivering excellent service in a fast-paced, team-oriented environment.

- Trained in advanced objection handling, needs-based selling, and negotiation strategies, leading to improved conversion rates and increased customer satisfaction.

- Conducted cold outreach to 50–100 prospects daily, building rapport quickly to identify customer needs and present tailored product solutions.

- Participated in weekly strategy meetings and provided feedback to optimize sales scripts, outreach strategies, and territory planning.

- Delivered persuasive in-person sales presentations to residential and small business customers.