Victor M. Guerrero
Los Angeles,CA
Summary
Goal-oriented manager with distinguished experience in Automotive/Online industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
11
11
years of professional experience
Work History
Sales Manager
Shift Technologies
05.2018 - 10.2023
- Developing contact strategy for new leads and increasing backend product attachment percentage
- Implemented systems and procedures to increase sales.
- Achieved established KPI for company through teamwork and focus on customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Exceeded sales targets achieving an 80% sales conversion.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Building training material, coaching, and developing representatives daily, and creating a positive sales culture through remote tools
Lead Teller II
One West Bank
10.2017 - 04.2018
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Replenished ATM funds in empty canisters prior to validation process.
- Introduced customers to other bank team members to help meet financial needs.
- Identified potential needs through observation, questioning, and listening.
- Maintained friendly and professional customer interactions.
Sales Coordinator
The Double Tree by Hilton
06.2017 - 08.2017
- Working Closely with Sales and Catering Managers to ensure clients were satisfied and up to date on status of events
- Coordinating with Clients for Signatures on Contracts and Security
- Collecting security deposits
- Creating Contracts and Turnover Checklist as well as filing
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service
- Improved productivity by increasing customer communication and responding to feedback
- Prepared pricing strategies for current customers to enhance sales and increase profitability
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales
Sales Consultant
Goudy Honda
06.2015 - 05.2017
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Upsell backend products to increase profitability per deal.
Resident
The Langham Huntington Pasadena
01.2014 - 06.2015
- Oversee VIP guest coming in to the hotel and extend my full services to them including reservations, amenities, and hotel resources
- Organize and facilitate historical property tours for guest
- Make special arrangements for wedding proposals, anniversaries, birthdays, and any other special occasion
- Overseeing/Manage the hotels loyalty program "1865"
- Ensuring that members would receive perks and accommodations prior to arrival to retain high level of service.
- Coordinated appointments to show marketed properties.
Office Coordinator
Hotel Belair
08.2012 - 12.2014
- Inspect rooms for VIP guest to ensure all hotel and Forbes standards were met
- Order and maintain department supplies, as well as organizing our central office to ensure all necessary supplies where accessible
- Worked collaboratively with departments to maintain smooth operations and team readiness for unexpected demands.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Interacted with customers by phone, email, or in-person to provide information.
- Organized housekeeping teams workload and prioritized tasks to streamline deadline-driven environment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Delegated tasks to housekeeping staff, increasing office productivity and streamlining hotel operations.
Education
Highschool Diploma -
Crenshaw Senior High School
2005
Skills
- Microsoft Office Suites (Excel, Word, Powerpoint)
- SalesForce & Other CRMs (Opera, OnQ, HubSpot, VinSolutions, Slack)
- Multi-tasking and Prioritization
- Inside and Outside Sales
- Coaching and Mentoring
- Team Oversight
- Sales Process
- Consultative Selling Techniques
- Negotiations Expert and Strong Deal Closer
- KPI Tracking and Reporting
- Time Management
- Spanish Speaker
Timeline
Sales Manager
Shift Technologies
05.2018 - 10.2023
Lead Teller II
One West Bank
10.2017 - 04.2018
Sales Coordinator
The Double Tree by Hilton
06.2017 - 08.2017
Sales Consultant
Goudy Honda
06.2015 - 05.2017
Resident
The Langham Huntington Pasadena
01.2014 - 06.2015
Office Coordinator
Hotel Belair
08.2012 - 12.2014
Highschool Diploma -
Crenshaw Senior High School
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