Victor Hugo Carrasco Rivera
Melipilla,Chile
Summary
A highly skilled professional with a strong foundation in interpersonal, analytical, and management skills. Demonstrates effective communication, empathy, and teamwork, complemented by proficiency in data collection and analysis, problem-solving, and decision-making. Adept at planning and organisation with excellent prioritisation and time management abilities. Possesses intermediate written English skills and basic spoken English proficiency. Career goals include leveraging these competencies to contribute to dynamic teams and drive organisational success.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Intern – People Business Partner
Walmart Chile,
Santiago, Chile
07.2024 - 01.2025
- Maintain updated structures of various departments.
- Support the opening of job vacancies and follow up on selection processes.
- Prepare presentations to report on HR processes, supporting various departments.
- Assist in the restructuring processes of departments.
- Monitor vacancies following the new mobilization policy.
- Coordinate the succession plan for departments.
- Manage calibration processes across departments.
- Participate in employee performance evaluation processes.
- Contribute to the planning of corporate events and team-building activities.
Account manager
PedidosYa
Las Condes, Chile
01.2021 - 06.2024
- Lead and build strategic planning to strengthen a portfolio of partners nationwide.
- Resolve complex operational and commercial issues, ensuring high performance of the entire portfolio.
- Manage resources/budgets, focusing on efficient and effective solutions to achieve specific and general objectives.
- Demonstrated ability to establish strong client relationships and achieve sales goals.
- Experienced in preparing performance reports and tracking sales metrics.
Onbording Agent
Pedidosya
Las Condes, Chile
03.2020 - 12.2020
- Increased customer satisfaction by resolving issues.
- Handled high volume calls to address customer inquiries and concerns.
- Completed duties to deliver on targets with accuracy and efficiency.
- Successfully delivered on tasks within tight deadlines.
- Responsible for dispatching equipment to clients. Remotely handling activation, providing training on system usage, delivering credentials, and performing setup in internal systems to begin operations.
Education
Bachelor of Science - Psychologist
Universidad Santo Tomas
Chile 03.2020 - 01.2025
Certificate of Higher Education - Programmer Analyst
Duoc UC
Chile 03.2010 - 07.2011
Skills
Interpersonal Skills:
Effective communication - Empathy - Teamwork
Analytical Skills:
Data collection and analysis - Problem-solving - Decision-making
- Management Skills:
Planning and organization - Prioritization - Time management - Presentation skills -Excellent listening and observation skills - Multi-tasking abilities
Other Skills:
Written English: Intermediate - Spoken English: Basic
Excel: Intermediate
Languages
English
Intermediate
Spanish
Native
Timeline
Intern – People Business Partner
Walmart Chile,
07.2024 - 01.2025
Account manager
PedidosYa
01.2021 - 06.2024
Onbording Agent
Pedidosya
03.2020 - 12.2020
Bachelor of Science - Psychologist
Universidad Santo Tomas
03.2020 - 01.2025
Certificate of Higher Education - Programmer Analyst
Duoc UC
03.2010 - 07.2011
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