VICTOR HUGO FUENTES
Annandale,Virginia
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
21
21
years of professional experience
Work History
REMODELING HELPER
ADA LLC
VIENNA , Virginia
02.2023 - Current
- Assisted in demolition of existing walls, fixtures and flooring to prepare for remodeling. Organized materials needed for remodeling projects, such as lumber, drywall, paint and tools.
- Measured and cut pieces of wood and other materials accurately to ensure proper fit during installation. Maintained a clean job site by disposing of debris properly and safely.
Legal assistant
Legal Defense Group
La Paz, Bolivia
07.2017 - Current
- Analysis and review of legal documents, coordinate and follow up on the proceedings before criminal and civil registries, etc.
- Preparation of legal documents (powers of attorney, contracts, certifications, etc.) Get familiar with the court process, the rules of civil procedure, and the nuances of filing documents with the court.
- Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
Server, Banquets, Front Desk
Holiday Inn Express
Washington DC, DC
04.2023 - 09.2024
- As server responsible for greeting guests, helping them find their seats, and serving food and drinks throughout the event.
- As Banquet Server is also responsible for assisting with planning events, preparing and cleaning up the event, serving guests, and responding to questions, complaints and special requests.
- As Front Desk agent, provided excellent customer service to ensure satisfaction.
Law internships
Ministry of Justice and Institutional Transparency
La Paz, Bolivia
06.2019 - 01.2020
- Analysis and review of legal documents, legal guidance to users of the ministry, coordinate and follow up on the proceedings before criminal and civil registries, family, etc.
- Preparation of legal documents (Memorials, contracts, certifications, etc.) Work in the area of files and systematization of records in the database.
Front Desk Manager / Reception Service Manager
Tyson's West Park Hotel
McLean, USA
12.2005 - 06.2013
- Greeted guests upon arrival and checked them in to their rooms.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
Car Rental Representative / Operations Supervisor
Advance Car Rental
Tyson's Corner, USA
03.2010 - 01.2011
- Greeted customers, answered questions about rental services and vehicles.
- Assisted customers in selecting the best vehicle for their needs based on size, features and price.
- Processed payments from customers using cash, credit cards or other payment methods.
Customer Service Operator
Koon's Ford Car Dealership
Falls Church, USA
08.2003 - 11.2005
- Followed communication procedures, guidelines, and policies when dealing with customers.
- Handled customer complaints, providing appropriate solutions within the time limits.
- Provided accurate information on products and services to customers.
- Answered incoming customer inquiries in a timely and professional manner.
Education
Master - International Law and Integration
University Andina Simón Bolívar (UASB)
La Paz, Bolivia10.2024
Diploma - Criminal Procedural Law
University of Aquino Bolivia (UDABOL)
La Paz, Bolivia08.2020
Law Degree -
University of Aquino Bolivia (UDABOL)
La Paz, Bolivia01.2020
Hotel Administration -
Northern Virginia Community College (NOVA)
Annandale, VA, USA06.2012
High School Diploma -
Marshall High School
Falls Church, VA, USA12.2010
Skills
- Excellent written and verbal communication
- Attention to detail, and self starter
- MS Office Professional
- Willingness to take additional responsibility
- Productive in high volume
- Ability to work under high tension and stress
- Strong sense of ethics
- Analytical resolution skills
- Good personal and labor management
- Independent collaboration
- Team member support
- Exceptional customer service
Languages
- English
- Spanish
References
Available upon request.
Timeline
Server, Banquets, Front Desk
Holiday Inn Express
04.2023 - 09.2024
REMODELING HELPER
ADA LLC
02.2023 - Current
Law internships
Ministry of Justice and Institutional Transparency
06.2019 - 01.2020
Legal assistant
Legal Defense Group
07.2017 - Current
Car Rental Representative / Operations Supervisor
Advance Car Rental
03.2010 - 01.2011
Front Desk Manager / Reception Service Manager
Tyson's West Park Hotel
12.2005 - 06.2013
Customer Service Operator
Koon's Ford Car Dealership
08.2003 - 11.2005
Master - International Law and Integration
University Andina Simón Bolívar (UASB)
Diploma - Criminal Procedural Law
University of Aquino Bolivia (UDABOL)
Law Degree -
University of Aquino Bolivia (UDABOL)
Hotel Administration -
Northern Virginia Community College (NOVA)
High School Diploma -
Marshall High School
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