Victoria A Bono
California
Summary
Experienced Risk Manager with a background in managing and mitigating financial risks. Strong skills in risk analysis, strategy development, and regulatory compliance. Previous work has demonstrated ability to improve efficiency and reduce potential threats by implementing effective risk management strategies. Known for leadership ability, critical thinking, and problem-solving acumen.
Overview
28
28
years of professional experience
Work History
Vice President
Pinnacle Solutions
Orange, California
10.2016 - Current
- Provide Risk Management services to various clients including hospital systems, physician groups and freestanding care centers
- Set reserves based on claim type, merit of accusations, strength of defense and external factors including public perception
- Train and support client risk management staff, provide support for missing or understaffed risk departments
- Audit claim processing practice and loss runs for accuracy of reserve setting and handling practices
- Review client insurance coverages, analyze coverage gaps and overlapping coverage
- Identified problems and implemented solutions to better streamline operations.
- Train staff on risk identification, assessment of risk and responding to risk with a proactive approach
- Focus on open claim liability case load with an emphasis on moving claims to closure while staying under reserves
- Handle claim meetings with carriers and staff, act as a resource as needed
- Assist clients with claim reserve setting and claim settlement strategies
- Support sales book of over $5m in revenue
Director of Risk and Insurance Corporate
AHMC Healthcare Inc
Alhambra, California
04.2006 - 06.2016
- Handled day-to-day risk and claim activity for all locations in system, set reserves and established department goals
- Worked with brokers and consultants on risk analysis and insurance placement programs
- Assisted in the development of companywide internal incident and claim reporting system, tested and monitored system providing IT input and upgrade recommendations
- Handled insurance program renewal negotiations for all lines of coverage with insured values exceeding a billion dollars system wide
- Attended and facilitated the settling of general liability, professional liability and work comp claims
- Led investigations into adverse events and unusual occurrences that led to financial loss, including professional liability, general liability and officer/director liability
- Investigated risks involving actual or potential injury to patients, visitors and employees; collected information necessary to assist in defending claims
- Worked with General Counsel as needed
- Reviewed third party contracts for indemnification and insurance language and adherence
- Conducted risk assessment to identify and control environmental and safety risks to reduce injuries and costs to organization.
- Mitigated regulatory risks by obtaining documents, clearances, certificates and approvals from local, state, and federal agencies.
Risk and Insurance Vice President
Madison Healthcare
Huntington Beach, California
03.2000 - 04.2006
- Directed sales and service of all lines of insurance for clients
- Trained clients on compliance and accident investigation techniques
- Kept current with law changes and court rulings that may affect liability and risk
- Met with upper management to access strengths and weaknesses in operations
- Provided consulting services regarding changes in Insurance and Liability Issues
- Provided Risk Management for National Clients
- Handled and direct loss control measure for national clients
- Handled and market and service book of commercial business of over $5,000,000.00 with a 99% retention level
Claim and Compliance Officer
Family Health Network/ MedPartners
San Diego, California
12.1997 - 12.1999
- Developed companywide policy and procedures
- On site audits and consulting of hospital and physician groups
- Attended client and carrier meetings to provide input on liability issues and trends
- Audited recovery and submission to carriers on behalf of clients across country
- Handled all property and casualty claim case load
- Handled credentialing of providers and addressed any provider liability issues that may arise
- Trained claim and customer service staff
- Worked with legal staff toward companywide risk mitigation goals
Education
Paralegal Certificate - Paralegal Studies
Western University
09-2009
Certificate - Associate Risk Managment
ARM
09-2007
Property And Casualty License - Insurance And Risk Management
State of California
Los Angeles11-2006
Certificate - Insurance Education Association
IEA
01-2004
Skills
- Stop-loss reporting tools
- Claim reviews
- Loss prevention programs
- Risk modeling
- Root-cause analysis
- Vendor risk management
- Risk mitigation strategies
- Risk advisory
- Retrospective assessment
- Enterprise risk management
- Scenario analysis
- Third-party risk assessments
- Incident response planning
- Emerging risks identification
- Audit coordination
- Risk appetite definition
- Asset liability management
- Stakeholder communication
- Commercial insurance coverages
- Insurance management
- Employee safety
- Reserves recommendations
- Risk mitigation
Timeline
Vice President
Pinnacle Solutions
10.2016 - Current
Director of Risk and Insurance Corporate
AHMC Healthcare Inc
04.2006 - 06.2016
Risk and Insurance Vice President
Madison Healthcare
03.2000 - 04.2006
Claim and Compliance Officer
Family Health Network/ MedPartners
12.1997 - 12.1999
Paralegal Certificate - Paralegal Studies
Western University
Certificate - Associate Risk Managment
ARM
Property And Casualty License - Insurance And Risk Management
State of California
Certificate - Insurance Education Association
IEA