Victoria Acey
Tacoma
Summary
Logistics professional with hands-on experience in forklift operation, emphasizing precision and safety. Known for teamwork and reliability, adapting to shifting priorities. Skilled in inventory management and operating heavy machinery, bringing dependable and results-focused approach.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Forklift Operator
Goodwill Industries
05.2019 - 01.2024
- 5 years experience and Certified
- Excelled in a fast paced working environment without sacrificing safety
- Loaded and moved pallets containing Filled Gaylords
- Accurately inspected incoming and outgoing Bailed product and loaded containers for shipping
- Elected Safety Action Team representative for 3 yearly terms
- Experience using Propane and Electric sit down and clamp forklifts
Crew worker/Shift Lead PIC
Jack in the Box Restaurant
09.2017 - 08.2018
- Trained new crew members on operational procedures and customer service best practices.
- Monitored inventory levels and conducted stock rotation to minimize waste and ensure freshness.
- Led shift transitions by communicating priorities and delegating tasks effectively among crew members.
- Provided excellent customer service by greeting customers and meeting quality expectations.
New Construction Cleaner
Contemporary Home Services
05.2016 - 12.2016
- Inspected completed work to ensure compliance with quality standards and client specifications.
- Collaborated with contractors to address specific cleaning requirements throughout construction phases.
- Utilized specialized equipment and cleaning products to effectively remove construction debris and contaminants.
- Contributed to the success of construction projects by efficiently removing debris and preparing spaces for final inspection.
Frozen Foods Merchandiser/Stocker
Dollar Tree
08.2015 - 01.2016
- Conducted regular audits of merchandise to maintain quality standards and compliance guidelines.
- Streamlined restocking processes, improving efficiency in inventory management.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Customer Service Professional
H&R Block
01.2014 - 04.2014
- Maintained accurate records of all customer interactions, including inquiries, complaints, and resolutions
- Streamlined communication between departments to enhance workflow efficiency and client service experience.
- Developed comprehensive knowledge of products/services to effectively address customer questions or concerns
- Proactively reached out to customers to gather feedback on their experience with the company's products/services
Front Desk Customer Service Representative
H&r Block
01.2012 - 04.2012
- Managed customer inquiries and resolved issues efficiently to enhance client satisfaction.
- Provided accurate information on tax services, guiding clients through processes effectively.
- Coordinated appointment scheduling, optimizing workflow and minimizing wait times for clients.
- Trained new staff on customer service protocols and operational procedures to ensure consistency.
- Oversaw daily front desk operations, ensuring adherence to company policies and procedures.
Customer Service Professional
Expedia.com
05.2007 - 08.2008
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and service quality.
- Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
- Assisted customers by answering questions and responding to inquiries.
- Developed customized travel itineraries based on client preferences and budgets.
- Provided expert advice on destinations, attractions, and local customs to enhance client experiences.
- Organized trips for individual, family and business travelers.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Handled sensitive information with professionalism and discretion.
Education
Warehouse Logistics - Certified Training
Goodwill Job Training through Tacoma Community College
Tacoma, WA12.2017
End-user Operator program - Business Communications Certificate
Tacoma Urban League/ Tacoma Community College
Tacoma, WA04.1998
Skills
- Materials handling
- Warehouse experience
- Shipping & Receiving
- Shift management
- Inventory Control
- Restaurant experience
- Fall protection protocols
- Reach Truck
- Supervising experience (1 year)
- Cherry picker
- HAZMAT protocols
- Leadership (1 year)
- Forklift
- Pallet Jack
- Confined space entry safety procedures
- Reach truck
- Logistics
- Merchandising
- Materials Handling
- Personal protective equipment (PPE) use
- Organizational skills
- SAP
- Load & unload
- Supply chain
- Hospitality
- Warehouse Distribution Experience
- First aid protocols
- Emergency response planning
- Fire safety protocols implementation
- Load & Unload
- Customer service excellence
- Communication skills
- Problem resolution
- Active listening
- Customer relations
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Scheduling
- Customer relationship management (CRM)
- Building rapport
- Multi-line phone talent
Certification
- End-user Operator/Business Communications April 1998 to Present
- Forklift Certified December 2021 to December 2024 CLASS II, CLASS III, CLASS IV
Timeline
Forklift Operator
Goodwill Industries
05.2019 - 01.2024
Crew worker/Shift Lead PIC
Jack in the Box Restaurant
09.2017 - 08.2018
New Construction Cleaner
Contemporary Home Services
05.2016 - 12.2016
Frozen Foods Merchandiser/Stocker
Dollar Tree
08.2015 - 01.2016
Customer Service Professional
H&R Block
01.2014 - 04.2014
Front Desk Customer Service Representative
H&r Block
01.2012 - 04.2012
Customer Service Professional
Expedia.com
05.2007 - 08.2008
Warehouse Logistics - Certified Training
Goodwill Job Training through Tacoma Community College
End-user Operator program - Business Communications Certificate
Tacoma Urban League/ Tacoma Community College