Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Acosta

Houston,TX

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

6
6
years of professional experience

Work History

Case manager Assistant

Mukerji Law Firm
01.2025 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with .
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Served as a liaison between clients, attorneys, insurance companies, and other parties involved in personal injury cases – enhancing overall efficiency within the practice.
  • Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
  • Managed and updated case files regularly, ensuring all relevant information was easily accessible by team members when needed.
  • Achieved successful case resolutions by closely managing and organizing client files.
  • Built strong relationships with clients to provide empathetic support during their recovery journey.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Legal Assistant

Orihuela & Associates
06.2024 - 01.2025
  • Researched and analyzed legal issues and cases to provide accurate advice to clients.
  • Streamlined office operations and reduced retrieval time by implementing efficient filing system for both physical and digital records.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Communicated pertinent information to clients via phone, email, and mail.

Police Cadet

Houston Police Department
11.2023 - 03.2024


  • Stayed current with evolving law enforcement trends, attending ongoing professional development courses to enhance skills and knowledge applicable to a future career as a police officer.

Detention Officer/ Jailer

Harris County Jail
03.2021 - 03.2023
  • Responsible for the proper Care, Custody and Control for inmates housed in the Harris County Jail, Supervise all inmate activities, such as recreation and meal times, Log Inmate activities, Write reports regarding Inmates and their behavior
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Responded promptly to emergency situations and provided medical aid.

Server/ bartender

Genghis Grill
03.2020 - 01.2021
  • Get guest order, Serve food and drinks, Keep guests satisfied, Clean tables and area (Keep everything clean), Pick up tables, Handle debit/credit/cash transactions
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Sales Associate

Dillards
09.2019 - 02.2020
  • Welcoming customers, Maintaining floor appearance, Directing customers to goods, Operating cash registers
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

AAS in Criminal Justice -

San Jacinto College
12.2021

Diploma -

J. Frank Dobie High School
12.2018

Skills

  • Honest
  • Hard-working
  • Multitasker
  • Self-Motivated
  • Capable to work independently or as part of a team
  • Great customer service
  • Proficient in working with: Outlook, Word, Excel, and Power Point
  • Cash Handling
  • Strong organizational skills with devotion to detail oriented
  • Competent in typing correspondence or other official papers in several formats at a minimum of 40 wpm

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Case manager Assistant

Mukerji Law Firm
01.2025 - Current

Legal Assistant

Orihuela & Associates
06.2024 - 01.2025

Police Cadet

Houston Police Department
11.2023 - 03.2024

Detention Officer/ Jailer

Harris County Jail
03.2021 - 03.2023

Server/ bartender

Genghis Grill
03.2020 - 01.2021

Sales Associate

Dillards
09.2019 - 02.2020

AAS in Criminal Justice -

San Jacinto College

Diploma -

J. Frank Dobie High School

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Victoria Acosta