Summary
Overview
Work History
Education
Skills
Quote
Timeline
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Victoria Adair

Victoria Adair

Auburn,WA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

18
18
years of professional experience

Work History

Lead Sales Audit Analyst

Wireless Advocates
Seattle, WA
01.2017 - 12.2022
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Produced and reviewed audit reports for submission to inspector general and advised on audit recommendations and internal controls.
  • Participated in interviews, performed observations and evaluated pertinent information to supplement audit findings.
  • Complied with established internal procedures by examining reports, processes and documentation.
  • Gathered and analyzed financial data to determine improvement efforts.
  • Performed strategic planning, execution and finalization of audits.
  • Provided assistance and support to Sale audit manager and Director of accounting in performing accounting analysis according to rigorous schedules.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Identified and resolved problems through root cause analysis and research.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.

Wireless Sales Expert

Wireless Advocates
10.2010 - 01.2017
  • Remained up-to-date on both Apple and Android wireless devices in order to promote latest technology.
  • Performed administrative duties, replenished stock, answered phones and filed paperwork.
  • Monitored facility to provide clean, organized shopping experience.
  • Resolved wireless problems quickly and efficiently by serving as liaison with support team.
  • Modeled professionalism while working with team members to deliver results.
  • Executed company guiding principles in interactions to exceeding standards and expectations for sales and customer service.
  • Promoted quality customer service by executing follow up procedures.
  • Evaluated consumer wireless usage and detailed current promotions and services to fit needs.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
  • Operated product tools, equipment, and point of sale terminals.
  • Participated in sales initiatives with promotions and trends to boost revenues.
  • Tracked and recorded department inventory of products.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.

Cleaning Professional

Self Employed
01.2017 - Current
  • Hand-dusted and wiped down furniture, fixtures and window sills to keep areas clean and comfortable.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Emptied trashcans and transported waste to collection areas.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Changed bed linens and collected soiled linens for cleaning.
  • Polished glass surfaces and windows.
  • wiped down all cabinets, trim, walls and surfaces
  • Vacuumed, mopped and dusted all rooms/ Areas
  • thoroughly cleaned tubs, showers, sinks and toilets in all bathrooms.

Education

High School Diploma -

Enumclaw Sr High School
Enumclaw, WA
06.2009

Skills

  • Conscientious and Detail-Oriented
  • Productivity and Time Management
  • Information Organization
  • Continuous Improvements
  • Process Improvement
  • Issue Identification
  • Deadline Adherence
  • Data Research and Validation
  • Data Processing
  • Team Leadership
  • Upbeat and Positive Personality
  • Customer Retention Strategies
  • Calm and Professional Under Pressure

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Lead Sales Audit Analyst

Wireless Advocates
01.2017 - 12.2022

Cleaning Professional

Self Employed
01.2017 - Current

Wireless Sales Expert

Wireless Advocates
10.2010 - 01.2017

High School Diploma -

Enumclaw Sr High School

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Victoria Adair