Victoria Agrait-Tollens
Winter Springs,FL
Summary
Driven college student with a track record of enhancing customer satisfaction and streamlining front desk operations at Pacino's Pet Pantry & Spa. Excelled in organization and time management, adept in telephone skills and data entry. Proven ability to improve customer retention rates by offering personalized recommendations and maintaining a professional demeanor in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Receptionist
Pacino's Pet Pantry & Spa
08.2022 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered the phone promptly and directed incoming calls.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
Crew Member
Tropical Smoothie Cafe
06.2021 - 04.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
CSR
Pizza Hut
04.2021 - 06.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Improved customer retention rates with exceptional knowledge of food and personalized recommendations.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Education
Associate of Arts - Business
Valencia College
Orlando, FL05.2027
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling appointments
- Professional Demeanor
- Spanish
Languages
Spanish
Limited Working
Timeline
Receptionist
Pacino's Pet Pantry & Spa
08.2022 - 06.2024
Crew Member
Tropical Smoothie Cafe
06.2021 - 04.2022
CSR
Pizza Hut
04.2021 - 06.2021
Associate of Arts - Business
Valencia College
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