Victoria Aguilar
Greensboro,NC
Summary
- Experienced Customer Service Representative with over 25 years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Daily's
9551 San Jose Blvd Jacksonville, FL
08.2021 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
R3M Shift Manager
Racetrac Gas Station
4544 Atlantic Blvd Jacksonville, FL
04.2018 - 06.2021
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Shift Manager
Valero Gas Station
6501 Glenwood Ave Raleigh, NC
06.2014 - 03.2017
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Manager
Fire Wok
442 Fayetteville St, Raleigh NC
07.2011 - 08.2014
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Education
No Degree - CNA Certificate
One Care Health
Raleigh, NC10.2011
Skills
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Upselling Products and Services
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Customer Service and Assistance
Timeline
Customer Service Representative
Daily's
08.2021 - 01.2023
R3M Shift Manager
Racetrac Gas Station
04.2018 - 06.2021
Shift Manager
Valero Gas Station
06.2014 - 03.2017
Manager
Fire Wok
07.2011 - 08.2014
No Degree - CNA Certificate
One Care Health