Victoria Aguilar
Greensboro,NC
Summary
- Experienced Customer Service Representative with over 25 years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Daily's
08.2021 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
R3M Shift Manager
Racetrac Gas Station
04.2018 - 06.2021
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Shift Manager
Valero Gas Station
06.2014 - 03.2017
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Manager
Fire Wok
07.2011 - 08.2014
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Education
No Degree - CNA Certificate
One Care Health
Raleigh, NC10.2011
Skills
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Upselling Products and Services
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Customer Service and Assistance
Timeline
Customer Service Representative
Daily's
08.2021 - 01.2023
R3M Shift Manager
Racetrac Gas Station
04.2018 - 06.2021
Shift Manager
Valero Gas Station
06.2014 - 03.2017
Manager
Fire Wok
07.2011 - 08.2014
No Degree - CNA Certificate
One Care Health
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