Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Agyemang

Columbus,OH

Summary

Skilled Caregiver assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Monitor accounts on a daily basis

Process payments and refunds on phone,and schedule payment for customers.

Resolve billing and credit issues, schedule customer on timely manner.

Investigate historical data for bents and bills.

Overview

15
15
years of professional experience

Work History

Caregiver

Always There Home Health Care
03.2017 - Current
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Scheduled daily and weekly care hours for client caseload.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Recorded status and duties completed in logbooks for management.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with daily living activities, running errands, and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.

Collections Specialist/Customer Care

IQor
04.2010 - 11.2013
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Counseled debtors on payment options and arranged installment agreements.
  • Achieved performance goals on consistent basis.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Responded to customer inquiries and provided detailed account information.

Education

High School Diploma -

Accra Girls High School
Accra,Ghana
07.2006

Skills

  • Monitor Vital Signs
  • Housekeeping
  • Attentive to People
  • Spreadsheet Tracking
  • Vitals Monitoring and Documentation
  • Direct Patient Care
  • Medication and Appointment Reminders
  • Medication Administration
  • Multitasking and Organization
  • Medical Office Administration
  • Verbal and Written Communication Skills
  • First Aid and Safety
  • Respectful and Compassionate
  • Companionship and Emotional Support
  • Personal Care Assistance
  • Microsoft Office
  • Organizational Skills
  • Multifaceted Research
  • Accounting Skills
  • Data Entry
  • Process Payments
  • Payment Acceptance

Timeline

Caregiver

Always There Home Health Care
03.2017 - Current

Collections Specialist/Customer Care

IQor
04.2010 - 11.2013

High School Diploma -

Accra Girls High School

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Victoria Agyemang