Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Additional Information
Timeline
Generic

Victoria Aikins

Big Spring,TX

Summary

Pursued opportunities in customer service, focusing on call center environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager/ House Keeper

Elite cabins and Rv
Big Spring, TX, US
02.2016 - 06.2021
  • Achieved streamlined payment processing and improved reservation management, resulting in enhanced operational workflows. Elevated data entry accuracy and refined bank deposit procedures, contributing to robust financial integrity. Fostered customer satisfaction through expert management of inbound and outbound calls, delivering exceptional service.
  • Streamlined logistics and maintenance processes for 36 cabins and RV park facilities, focusing on improving operational efficiency and guest experience.
  • Managed maintenance and cleanliness protocols for park facilities and cabins, prioritizing guest satisfaction and operational efficiency.
  • Monitored and enforced cleanliness protocols while streamlining organizational processes in office and clubhouse areas.
  • Coordinated maintenance efforts for storage and laundry facilities, facilitating efficient supply access and maintaining pristine conditions.
  • Achieved high levels of customer satisfaction by effectively addressing product-related challenges. Fostered collaboration between customers and service teams, resulting in improved service delivery.

Assistant Manager/ House Keeper

Elite cabins and Rv
Big Spring, TX, US
02.2016 - 06.2021
  • Achieved streamlined payment processing and improved reservation management, resulting in enhanced operational workflows. Elevated data entry accuracy and refined bank deposit procedures, contributing to robust financial integrity. Fostered customer satisfaction through expert management of inbound and outbound calls, delivering exceptional service.
  • Streamlined logistics and maintenance processes for 36 cabins and RV park facilities, focusing on improving operational efficiency and guest experience.
  • Managed maintenance and cleanliness protocols for park facilities and cabins, prioritizing guest satisfaction and operational efficiency.
  • Monitored and enforced cleanliness protocols while streamlining organizational processes in office and clubhouse areas.
  • Coordinated maintenance efforts for storage and laundry facilities, facilitating efficient supply access and maintaining pristine conditions.
  • Achieved high levels of customer satisfaction by effectively addressing product-related challenges. Fostered collaboration between customers and service teams, resulting in improved service delivery.

Assistant Manager/ Receiving Clerk

Stephen Gould Corporation
Addison, TX, US
11.2015 - 04.2016
  • Handled all data entry, in charge of making sure everyone on the floor, did their job in the department assigned.
  • Handled all receiving.
  • Checked trucks for correct material.
  • I was in charge of contacting the correct person about any problems on the receiving end.

Massage Therapist

Nevaeh Massage
Dallas, TX, US
11.2009 - 2016
  • Performing ½ Hour, 1 hour, and 2 hour massages.
  • Specializing in Deep Tissue, Swedish Massage, Chair Massage, Facials, and Body wraps.
  • Advertisement, Clientele, sells, appointment setting.
  • Self-contractor but working in a partnership business.

Legal Intake Specialist

Ferrer
12.2014 - 06.2015
  • In charge of keeping contact with clients, collecting all medical and legal information, that needed to be obtained for settlements against pharmaceutical companies.
  • Data entry.
  • Appointment setting.
  • Handling legal documents.
  • Inbound and outbound calls.

Collections Representative

Nevaeh Massage
12.2011 - 04.2012
  • Collecting Past Due Payments for car dealerships, outbound calls, faxes, inbound calls, setting appointments, setting up payment arrangements, providing dealerships with all legal paper work and documents pertaining to vehicle repossessions or payments.

Education

Massage Therapy - Massage Therapy

ATI Career Training Center
Dallas, TX
01-2009

Skills

Achieved full compliance with HIPAA regulations through proactive management of privacy policies Enhanced staff understanding of HIPAA requirements, resulting in improved adherence to confidentiality protocols Streamlined documentation processes to ensure efficient tracking of compliance efforts

Managed appointment scheduling, patient records, and insurance verification to ensure efficient office functionality

Achieved improved workflow efficiency by leveraging Microsoft Office applications for project documentation and communication Enhanced team collaboration through the creation of visually engaging presentations and organized data reports Delivered high-quality outputs that supported project objectives

Achieved streamlined data analysis through proficient use of Microsoft Excel Enhanced project tracking accuracy by implementing effective spreadsheet solutions Improved reporting capabilities, leading to better decision-making outcomes

Achieved improved patient care through meticulous management of medical records Enhanced operational efficiency by optimizing documentation workflows Facilitated seamless access to patient information, resulting in better clinical outcomes

Exhibited advanced communication abilities to convey complex information clearly and concisely

Implemented effective organizational strategies to manage multiple tasks and deadlines

Achieved significant sales growth by implementing targeted marketing strategies Cultivated strong relationships with clients to enhance customer loyalty Drove team performance through effective coaching and mentorship

Achieved high levels of customer satisfaction through effective phone communication strategies Enhanced team performance by implementing best practices in phone etiquette Fostered strong relationships with clients through attentive and respectful phone interactions

Developed and maintained strong client accounts through effective communication and tailored service solutions

Achieved high accuracy in typing and documentation, facilitating seamless project execution Improved team efficiency by providing timely and precise written support Enhanced information accessibility through meticulous data management

Produced high-quality presentations through proficient use of Microsoft PowerPoint Enhanced audience engagement by designing visually compelling slides that communicated complex information clearly Achieved positive feedback from stakeholders on presentation effectiveness

Achieved improved document quality through effective training on Microsoft Word Enhanced team productivity by streamlining document formatting processes Elevated user confidence in utilizing advanced features of Microsoft Word

Managed staff performance and development to foster a productive work environment

Achieved high customer satisfaction ratings through effective resolution of inquiries and complaints Enhanced service delivery by streamlining processes and improving team collaboration Fostered positive customer relationships that contributed to repeat business

Implemented management strategies to foster collaboration and drive project success

Achieved improved communication flow by implementing Microsoft Outlook for team interactions and scheduling Drove collaboration by managing shared calendars and ensuring timely meeting arrangements Enhanced productivity through strategic email organization and correspondence management

Achieved high customer satisfaction ratings through effective problem resolution Improved team performance by implementing best practices in customer service Streamlined processes to enhance response times and service quality

Achieved high tenant satisfaction rates through proactive property management Improved operational workflows, resulting in enhanced service delivery Cultivated strong relationships with tenants, fostering a positive community environment

Developed and maintained organized systems for tracking time allocation across multiple projects

Certification

driver's license

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Driving License: driver's license
  • Work Permit: Authorized to work in the US for any employer
  • Availability: Anywhere, Anywhere
  • Visa Status: Authorized to work in the US for any employer

Additional Information

Good verbal and oral communication skills, Able to key 45 wpm +, Able to work under stressful situations without loss of productivity, Excellent communication skills both in person and over the phone, Self-motivated and energetic worker, Works well independently as well as in a team environment, Self-contractor work ethic comfortable working under supervision as well as working without supervision, Windows XP, Windows 2000, Microsoft Word, Microsoft Excel, Internet Explorer, Lotus Notes, Outlook Web

Timeline

Assistant Manager/ House Keeper

Elite cabins and Rv
02.2016 - 06.2021

Assistant Manager/ House Keeper

Elite cabins and Rv
02.2016 - 06.2021

Assistant Manager/ Receiving Clerk

Stephen Gould Corporation
11.2015 - 04.2016

Legal Intake Specialist

Ferrer
12.2014 - 06.2015

Collections Representative

Nevaeh Massage
12.2011 - 04.2012

Massage Therapist

Nevaeh Massage
11.2009 - 2016

Massage Therapy - Massage Therapy

ATI Career Training Center
Victoria Aikins