Victoria Albert
Harker Heights,TX
Summary
Driven and energetic, I excelled at Payless Sumay Guam by enhancing inventory accuracy and customer satisfaction. Leveraging strong communication and pallet jack handling skills, I streamlined restocking processes and played a key role in a team that significantly improved stock management. My proactive approach and ability to adapt quickly ensured a well-organized and efficient shopping environment. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Hardworking [Job Title] with experience in delivering accurate inventory management in assorted environments. Facilitates productivity and prevents shortages through efficient receiving, processing and distribution of merchandise. Skilled in strategic inventory organization and tagging. Talented and focused individual with over [Number] years of expertise loading and unloading merchandise and operating warehouse equipment. Looking for Order Filler position with top-notch organization. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
11
11
years of professional experience
Work History
Stocker
Payless Sumay Guam
03.2018 - 12.2023
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Facilitated smoother store openings by ensuring all necessary products were stocked before the beginning of each shift.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Processed and packaged stock items for customer purchases.
- Supported merchandising initiatives through meticulous arrangement of products according to planograms.
- Increased efficiency of receiving area operations by organizing incoming shipments and verifying packing slips against actual contents.
- Minimized loss prevention issues through vigilant monitoring of stockroom access points and reporting suspicious activity.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Safely and securely loaded items to prevent damage during transport.
Cashier
Buenas Market
03.2022 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Upsold additional products and services to customers, increasing revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Identified and resolved discrepancies and errors in customer accounts.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
Cashier
New Morning Market
03.2013 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Upsold additional products and services to customers, increasing revenue.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Nanpei Memorial High School
Kitti PNI07.2012
Skills
- Willing to Learn
- Positive Attitude
- Shelf Stocking
- Customer Service
- Friendly and Personable
- Loading and unloading
- Customer Assistance
- Customer Relationships
- Punctual and Reliable
- Merchandise Stocking
- Product restocking
- Stock Rotation
- Cleaning procedures
- Clear Communication
- Supply Restocking
- Shelving of products
- Flexible Schedule
- Energetic and Outgoing
- Price Checking
- Pallet Jack Handling
- Product Labeling
- Merchandise Rotation
- Signing and Pricing
- Stocking
- Stocking and Replenishing
- Motivated Team Player
- Critical Thinking
- Cash Register Operations
- Inventory counting
- Cash Management
- Basic Math Competence
attended nursing school for 2 years
I went to Guam Community College back in 2012 and I took Pre-nursing for about 2 years and got some credit but then I stopped attending because my father passed away so I had no heart to finish so I went to full time cashier and stocker.
Languages
ponapeian
Limited Working
Timeline
Cashier
Buenas Market
03.2022 - 03.2024
Stocker
Payless Sumay Guam
03.2018 - 12.2023
Cashier
New Morning Market
03.2013 - 05.2020
High School Diploma -
Nanpei Memorial High School
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