Summary
Overview
Work History
Education
Skills
Timeline
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VICTORIA ALDERETE

San Antonio,TX

Summary

Strong background in classroom management, customer relations, and administrative tasks. Exceptional team collaborator who adapts to changing needs and ensures consistent results. Recognized for positive attitude and reliability with a strong focus on achieving professional goals.

Overview

11
11
years of professional experience

Work History

Guest Teacher

Kokua Education
11.2023 - Current
  • Managed classroom environment, helping students learn in absence of regular teachers.
  • Maintained discipline and classroom control, fostering a safe and positive learning environment.
  • Provided classroom teacher with written feedback on results of lessons and student behavior issues.
  • Demonstrated familiarity with multiple subject areas, developing competency across curriculum.
  • Collaborated with other teachers, administrators and staff to provide quality education for students.
  • Developed strong rapport with student and colleagues, resulting in increased collaboration and support for student success.

Account Specialist I

JP Morgan Chase
01.2022 - 05.2023
  • Navigate multiple-technologies while staying engaged with customer to assist with all questions and needs
  • Meet certain metrics given by department to ensure job is being completed efficiently and effectively.
  • Assisted internal and external customers with questions and concerns within assigned accounts.
  • Liaised with compliance and risk department to eliminate procedural errors and minimize operational and reputational risk.

Testing Coordinator

IDEA Public Schools
08.2021 - 02.2022
  • Oversee all testing sessions to ensure test proctors, test support staff and other staff maintain compliance to the policies and procedures of every district, state and/or national assessment.
  • Developed and implemented test plans, scripts, strategies, and training to campus personnel to ensure test are administered in a timely manner tk all eligible students.
  • Performed detailed analysis of raw data to ensure accuracy and completeness of information before entering into the database.
  • Provided technical support to faculty and staff regarding test administration procedures, software, and hardware issues.
  • Reviewed requests for special accommodations from students requiring assistance due to disabilities or other reasons.
  • Implement procedures and coordinate the process to identify bilingual/ESL students at all grade levels, including review of student data and testing of students
  • Consult with parents, administrators, counselors, teachers, community agencies, and other relevant individuals regarding bilingual and ESL students. Plan and oversee LPAC meetings.

Data Entry Specialist

Schlemmer USA
08.2019 - 02.2020
  • Utilize the Statistical Process Control procedure to discover and monitor issues in internal systems, and find solutions for production issues
  • Input, analyze, and organize the SPC data into the quality system via Excel and use data to create and control charts/KPIs to make improvement plans for the company
  • Provide support to the quality engineers, quality manager, and other department personnel to assist in ensuring production is running smoothly and efficiently in all departments.
  • Reviewed input/output data to verify completeness, accuracy, and conformance to quality standards and specifications.
  • Developed efficient methods for data entry utilizing various software applications, including MS Excel and Access.

PBX Operator

Omni La Mansion Del Rio Hotel
03.2016 - 05.2019
  • Answered incoming calls and assisted customers with inquiries and requests in a professional and timely manner.
  • Worked collaboratively with cross-functional teams from various departments throughout organization on projects related to improving processes associated with operating our company's PBX system.
  • Performed various data entry and word processing tasks, such as updating phone directories, typing, and proofreading documents and creating schedules.
  • Monitored emergency and code alarms, make emergency announcements and route emergency called to appropriate location.
  • Assisted in training new employees on how to use the company's PBX system effectively.

Substitute Teacher

Harlandale I.S.D.
09.2014 - 09.2017
  • Managed classroom environment, helping students learn in absence of regular teachers.
  • Provided classroom teacher with written feedback on results of lessons and student behavior issues.
  • Demonstrated familiarity with multiple subject areas, developing competency across curriculum.
  • Collaborated with other teachers, administrators and staff to provide quality education for students.

Education

Bachelor of Arts - Psychology, Minor Sociology and Biology

Texas A&M University
05.2017

Associate of Science - Psychology, Minor Biology

San Antonio College
05.2015

High School Diploma - undefined

Harlandale High School
06.2012

Skills

  • Professional, resilient, & adaptable
  • Attention to detail
  • Leadership and teamwork
  • Excel formulas & Microsoft Office proficiency
  • Data Entry & Database Administration
  • Classroom and behavior management
  • Student engagement
  • Customer relations and administrative support

Timeline

Guest Teacher

Kokua Education
11.2023 - Current

Account Specialist I

JP Morgan Chase
01.2022 - 05.2023

Testing Coordinator

IDEA Public Schools
08.2021 - 02.2022

Data Entry Specialist

Schlemmer USA
08.2019 - 02.2020

PBX Operator

Omni La Mansion Del Rio Hotel
03.2016 - 05.2019

Substitute Teacher

Harlandale I.S.D.
09.2014 - 09.2017

Associate of Science - Psychology, Minor Biology

San Antonio College

High School Diploma - undefined

Harlandale High School

Bachelor of Arts - Psychology, Minor Sociology and Biology

Texas A&M University

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VICTORIA ALDERETE