Victoria Alexander
Philadelphia,Pennsylvania
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Dining Services Employee
The Philadelphia Protestant Home
08.2023 - 11.2023
- Processed orders and sent to kitchen employees for preparation.
- Resolved customer complaints efficiently, demonstrating strong problem-solving skills and enhancing overall satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of meals and accurate order fulfillment.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Proven ability to learn quickly and adapt to new situations.
Childcare Worker
Peas In A Pod Learning Center
02.2023 - 07.2023
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Promoted good behavior with positive reinforcement methods.
- Introduced children to educational games and activities to boost learning.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prevented behavioral issues with proactive management strategies that encouraged self-regulation among children.
Food Service Worker
Panera Bread
07.2020 - 06.2022
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Demonstrated versatility by quickly adapting to various roles within food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Greeted customers at counter to fulfill requests and answer questions.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
High School Diploma -
Northeast High School
Philadelphia, PA06.2020
Skills
- Fine dining experience
- High Energy and Stamina
- Ordering Procedures
- Food handling
- Infant Care
- Literacy support
- ServSafe Certification
- Quick Learner
- Cleaning and sanitation
- Multitasking
- Teamwork and Collaboration
- Positive Attitude
- Understanding Customer Needs
- Customer Service
Timeline
Dining Services Employee
The Philadelphia Protestant Home
08.2023 - 11.2023
Childcare Worker
Peas In A Pod Learning Center
02.2023 - 07.2023
Food Service Worker
Panera Bread
07.2020 - 06.2022
High School Diploma -
Northeast High School
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