Victoria Alexander
Madison,MS
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
6
6
years of professional experience
Work History
Student Support Specialist
Phi Theta Kappa International Headquarters
Jackson, MS
05.2023 - Current
- Corresponding with prospective students regarding applications via telephone, e-mail, and written communication.
- Provide knowledge of organization, partner programs and benefits available to members.
- Educate prospective members on membership eligibility and enrollment process.
- Developed strong relationships with members through empathetic communication and effective problem-solving skills.
- Develop relationships with university faculty, parents and prospective students.
- Reduced behavioral incidents by establishing positive behavior support system in collaboration with colleagues.
- Managed over 50 student calls while maintaining professional demeanor and providing accurate information to each caller.
Brand Representative
Altar'd State Retail Inc.
Ridgeland, MS
05.2022 - 06.2024
- Administer and style customers with merchandise in store
- Communicate and provide service to customers through online and phone orders
- Completed floorsets, filled floor, and rang up customers.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Train and lead new brand representatives in onboarding.
- Showed understanding of customer's personal style and preferences when offering product advice.
Membership Fulfillment Intern
Phi Theta Kappa International Headquarters
Jackson, MS
05.2021 - 05.2022
- Organized, stored, and took inventory of store merchandise and apparel.
- Sorted and organized files, spreadsheets, and reports.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Interacted with members by phone, email, or in-person to provide information.
Student Recruiter
Holmes Community College
Ridgeland, MS
08.2018 - 05.2019
- Arranged and documented student information in system database
- Conducted informative presentations for groups of prospective students and their families, addressing their questions about campus life and academic options.
- Trained new recruiters in effective methods for engaging prospective students and presenting program offerings compellingly.
- Provided excellent customer service to incoming queries from interested parties regarding admissions requirements, financial aid options, and program details.
- Increased overall number of enrolled students through targeted outreach efforts and personalized followups.
- Represented the institution at college fairs, open houses, and other recruitment events.
Education
Bachelor of Science - Kinesiology
Mississippi College
Clinton, Mississippi12.2021
Associate of Arts - General College Studies
Holmes Community College
Ridgeland, Mississippi05.2019
Skills
- Recruiting and marketing institutions
- Conducting tours and educating students/families
- Organizing and filing student demographics
- Planning follow up calls and emails
- Microsoft Word, Powerpoint, Excel
- CRM databases; Zendesk, Personify systems
- Verbal and written communication
- Patience and composure
- Teamwork orientation
Timeline
Student Support Specialist
Phi Theta Kappa International Headquarters
05.2023 - Current
Brand Representative
Altar'd State Retail Inc.
05.2022 - 06.2024
Membership Fulfillment Intern
Phi Theta Kappa International Headquarters
05.2021 - 05.2022
Student Recruiter
Holmes Community College
08.2018 - 05.2019
Bachelor of Science - Kinesiology
Mississippi College
Associate of Arts - General College Studies
Holmes Community College
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