Victoria Alexander
Bronx
Summary
- Flexible worker who adapts quickly in new environments and is responsive to the needs of the work place
- Detail-oriented with an extensive background in customer service and administrative work
- Ability to multi-task and prioritize assignments
- Display of excellent interpersonal skills
- Fluency in Spanish
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.
Overview
10
10
years of professional experience
Work History
Housekeeper
Homeaglo
Harrison
08.2023 - Current
- Cleaning and Sanitizing: Cleaned and sanitized kitchen and bathroom surfaces, floors, and fixtures.
Sanitized equipment and supplies, ensuring a clean and safe environment. Cleaned windows, mirrors, and other glass surfaces.
Dusted furniture and other surfaces". - Vacuumed and swept carpets and rugs.
- Dust mopped and mopped floors
- Changed linens and made beds.
- Washed and dried laundry items.
- Gathered and transported laundry from rooms.
- Emptied trash cans and disposed of waste properly.
- Maintained a clean and tidy environment by removing clutter.
- Polished silver and other metallic surfaces.
- Observed proper use of chemicals when cleaning various surfaces.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Organized and tidied rooms and storage areas.
- Performed minor repairs and maintenance tasks as needed.
- Provided assistance to guests and responded to requests.
Licensed Financial Services Representative
Primerica
New York
01.2017 - Current
- Process timesheets, PTO request, and terminations for all new hires.
- Prepare payroll and tax reports for files and government agencies.
- Calculate and verify payroll amounts for all employees.
- Create scheduling reports for management.
- Develop client leads and implemented marketing strategies to retain new clients.
- Established customer-focused needs based on review process to educate customers regarding insurance options.
- Schedule daily appointments for home services to market life insurance policies and collect premiums home based clients.
Captain Barista
Starbucks
Yonkers
04.2023 - 07.2024
- Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
- Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Assisted in developing new recipes for specialty drinks that meet corporate guidelines.
- Monitored staff performance to ensure adherence to company standards.
- Ensured compliance with local health regulations related to food preparation, storage, sanitation.
- Evaluated employee progress throughout the course of their training program.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Taught team members how to make latest drinks and correctly perform new procedures.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Memorized official and off-menu coffee and tea preparations.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Supported highest standards of conduct and service to support company reputation.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Educated customers on beverage menu items and provided samples of daily brews.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Greeted guests with pleasant smile and superior customer service.
Mail Carrier
USPS
New Rochelle
01.2022 - 06.2024
- Sorted mail to be delivered according to route and customer address.
- Organized parcels into appropriate size containers for transport.
- Performed regular maintenance checks on assigned vehicle.
- Conducted regular check-ins with supervisors throughout the day.
- Provided friendly customer service at all times while delivering mail.
- Updated daily delivery logs to record number of deliveries made.
- Ensured compliance with federal laws related to privacy protection.
- Operated a vehicle in accordance with safety regulations.
- Responded to customer inquiries regarding postal services and products.
- Assisted other carriers with their routes as needed during peak periods.
Sales Associate
Kay Jewelers
New York
01.2016 - 01.2017
- Responsible for engaging customers and understanding their buying needs.
- Ability to evaluate alternatives and decide on plans of actions to increase revenue.
- Assumed additional responsibilities as delegated by the Supervisor.
Home Aide
California
01.2015 - 01.2016
- Coordinated and confirmed medical appointments.
- Assisted and balanced checkbook and all financial needs.
- Arranged all transportation needs.
- Prepared all meals and organized everyday medication.
Education
Los Medanos College
Pittsburg, CA01.2011
Delta Beauty College
Antioch, CASkills
- MS Office
- Cleaning and sanitizing
- Deep cleaning
- Chemical safety
- Laundry management
- Room organization
- Customer service
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Safety compliance
- Inventory management
- Guest assistance
- Communication skills
- Staff training
- Complex Problem-solving
Timeline
Housekeeper
Homeaglo
08.2023 - Current
Captain Barista
Starbucks
04.2023 - 07.2024
Mail Carrier
USPS
01.2022 - 06.2024
Licensed Financial Services Representative
Primerica
01.2017 - Current
Sales Associate
Kay Jewelers
01.2016 - 01.2017
Home Aide
01.2015 - 01.2016
Los Medanos College
Delta Beauty College