Victoria Allen
Sacramento,CA
Summary
Proven track record in enhancing legal case success through precise transcription. IT career spent streamlining database security and major conversions. Demonstrates exceptional proofreading and prioritization skills, ensuring timely project completion. Achieved high customer satisfaction as a rideshare driver, highlighting strong communication and customer service abilities.
Overview
2025
2025
years of professional experience
Work History
Rideshare Driver
Lyft and Uber
06.2015 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
Senior Infrastructure Mgmt Prin
Affiliated Computer Services
- Developed long-term technology roadmaps, ensuring alignment with business objectives and organizational growth plans.
- Promoted a culture of continuous improvement by conducting regular reviews and analysis of IT systems, identifying areas for potential enhancement and optimization.
- Increased system performance by identifying bottlenecks and implementing optimization strategies to enhance efficiency.
- Implemented proactive monitoring measures to identify potential infrastructure issues early, reducing the impact of incidents on business operations.
- Optimized IT infrastructure by designing and implementing scalable solutions to support business growth.
- Delivered high-availability solutions by implementing disaster recovery strategies, minimizing downtime in critical situations.
- Developed, tested and implemented backup and recovery systems.
Lead Production Database Administrator
Healthnet, Inc.
- Streamlined backup and recovery processes, enhancing overall system stability and availability.
- Ensured database security with implementation of role-based access control and regular vulnerability assessments.
- Reduced data retrieval times for business users by creating indexed views and optimizing stored procedures.
- Built databases and table structures for web applications.
- Trained junior team members on best practices for database administration, promoting a culture of continuous learning within the organization.
- Created a robust disaster recovery plan to ensure business continuity in the event of hardware failures or natural disasters.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
Legal Transcriber
Self
- Provided exceptional client service by responding promptly to inquiries regarding transcript status or content clarification requests.
- Enhanced case accuracy by transcribing legal proceedings with a focus on detail and precision.
- Reinforced attorney-client relationships by consistently delivering high-quality transcriptions that contributed to the overall success of legal cases.
- Managed multiple projects simultaneously while adhering to strict deadlines for completion and delivery of transcripts.
- Supported trial preparation with meticulous transcription of witness testimonies and expert opinions.
Education
International Relations And Global Public Health
University of California, Berkeley
Berkeley, CAElectrical Engineering, Japanese Language
Arizona State University
Tempe, AZParalegal Studies
American River College
Sacramento, CA05-2026
Skills
- Fast typing speed
- Proofreading
- Document formatting
- Work prioritization
- Deadline adherence
Accomplishments
- Supervised team of 5 staff members.
- Collaborated with team 4 and led the development of a major database conversion that took over a year.
Affiliations
- ABA, student member
Languages
English
Full Professional
Spanish
Limited Working
Japanese
Elementary
Interests
International Law
Timeline
Rideshare Driver
Lyft and Uber
06.2015 - Current
Senior Infrastructure Mgmt Prin
Affiliated Computer Services
Lead Production Database Administrator
Healthnet, Inc.
Legal Transcriber
Self
International Relations And Global Public Health
University of California, Berkeley
Electrical Engineering, Japanese Language
Arizona State University
Paralegal Studies
American River College
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