Summary
Work History
Education
Skills
Timeline
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Victoria Allen

Beaufort,SC

Summary

Highly motivated and results-driven professional with a proven track record of achieving business objectives. Skilled in strategic planning, project management, and cross-functional collaboration to drive operational excellence. Capable of analyzing complex data, identifying improvement opportunities, and implementing innovative solutions. Proficient in building and maintaining strong relationships with stakeholders to ensure successful outcomes. Committed to continuous learning and professional development to stay ahead in a rapidly evolving industry.

Work History

Customer Service Representative

Electrolux
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

System Support Specialist

Nintendo
  • Efficiently resolved a myriad of technical issues concerning software installation and network connectivity.
  • Provided technical counsel to troubleshoot complex issues.
  • Analyzed user challenges through test script evaluation and expertise.
  • Conducted comprehensive analysis to identify underlying issues.
  • Streamlined repair processes to enhance efficiency.

Safety & Security Officer

Marriot Vacations Worldwide- Surfwatch
  • Patrolled property while using an application to scan listed checkpoints and document any problems or needed repairs
  • Submitted repair orders to engineering/security leadership via email
  • Identified trespassers and turned them away from the property
  • Reported accidents, injuries, and unsafe work conditions to management
  • Closed pools and locked up buildings on property after-hours, at the designated time
  • Logged collected items found throughout the shift into the lost & found database
  • Monitored surveillance cameras
  • Responded to needs of guests after hours when called upon by the front desk over the radio (Delivered requested items to units, provided transportation around property, etc)

Security/ Patrol Officer

Safety & Security Services LLC-Palmetto Bluff
  • Wrote detailed reports of property damage, theft, presence of unauthorized patrons and incidents
  • Provided detailed reports of infractions and criminal acts to law enforcement for possible trial or hearing procedures
  • Reported suspicious persons/activities to local law enforcement
  • Protected facility and property members/ guests by regularly patrolling premises and by monitoring surveillance feeds
  • Authorized proper credentials regarding access to property/ buildings
  • Greeted property owners, guests and venders professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority
  • Patrolled 22,000 Acres of property between the hours of 2300-0700 hours
  • Checked the status of all buildings to ensure safety protocols were in order

Correctional Officer

Beaufort County Detention Center
  • Completed intake paperwork, fingerprints and searches
  • Made rounds at specified intervals and conducted head counts and roll calls
  • Booked new inmates into the facility and processed inmates for release
  • Completed dorm sanitation and maintenance checks and reported results to management
  • Observed behavior of inmates individually and in groups
  • Prepared, processes and maintained forms, reports, logs, records and activity journals
  • Received and accounted for personal possessions
  • Observed and supervised inmates throughout visits, mealtime, recreation, phone calls and showers
  • Helped restrain inmates when disturbances required physical intervention
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards
  • Built solid relationships with fellow staff members and inmates to keep the institution safe and secure
  • Led intake and processing of inmates by handling paperwork, searches, interviews, and fingerprinting
  • Tracked inmates through head counts, visitor logs and scheduled activities
  • Conducted routine and emergency head counts to ensure maximum security

Security Officer

Securitas
  • Monitored and authorized entrance and departure of numerous employees and visitors daily
  • Reported suspicious activities and persons to law enforcement
  • Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
  • Always performed cash drops while maintaining security and control of the drop box
  • Patrolled and monitored premises in company vehicles and on foot
  • Greeted guests professionally and courteously

Education

Associate Of Arts - Web Design

Art Institute of Charleston
Charleston, SC
12.2015

Skills

  • Interpersonal Skills
  • Superior Customer Service
  • Conflict Resolution Techniques
  • Vendor and Guest Relations
  • Administrative and Technical Skills
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • File and Records Management

Timeline

Customer Service Representative

Electrolux

System Support Specialist

Nintendo

Safety & Security Officer

Marriot Vacations Worldwide- Surfwatch

Security/ Patrol Officer

Safety & Security Services LLC-Palmetto Bluff

Correctional Officer

Beaufort County Detention Center

Security Officer

Securitas

Associate Of Arts - Web Design

Art Institute of Charleston

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Victoria Allen