Business offered bookkeeping, payroll and temporary staffing services.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals, resulting in a 43% increase in clients during the first year, over previous years with a different owner.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and payroll tax preparation, payment and reporting.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired, trained, and managed a small, high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business by 18%.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service, leading to increased performance levels.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Fostered an environment promoting continuous improvement, empowering employees to identify opportunities for enhancing operational efficiency.
- Managed purchasing, marketing and client account operations efficiently.
- Negotiated price and services with clients to increase profits.
- Handled problematic clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired and trained personnel.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices.