Victoria Almaguer

• Assist business customers with Treasury Management services including ACH and wire processing
• Generate treasury documentation and coordinate onboarding for business clients
• Support customers with online banking platforms and payment services
• Monitor accounts and contact clients regarding suspicious activity
• Provide guidance on payment processing and treasury service solutions
• Assisted clients with treasury management services and account inquiries.
• Processed transactions using treasury management software systems.
• Collaborated with team members to enhance customer service experiences.
• Educated clients on product features and benefits of treasury solutions.
• Resolved client issues in a timely manner to ensure satisfaction.
• Coordinated with external auditors during annual audits by providing relevant documentation regarding treasury activities.

• Processed customer deposit transactions efficiently and accurately.
• Managed daily cash balancing and reconciliation tasks.
• Assisted in resolving customer inquiries regarding account details.
• Collaborated with team members to enhance workflow and procedures.
• Maintained compliance with banking regulations and policies.
• Provided training support to new staff on operational procedures.
• Handled returned mail and processed foreign items.
• Documented, reported and followed up on discrepancies.
• Managed ATM service maintenance requests and disputes.
• Controlled and rectified all debit card matters, including pin reorders, and ordering new debit cards for customers.

Reviewed documentation to ensure compliance and accuracy

• Processed customer transactions accurately and efficiently at a busy financial institution.
• Assisted customers with account inquiries and provided product information and support.
• Managed cash drawers, ensuring proper cash handling and reconciliation daily.
• Engaged with customers to promote bank services and enhance their banking experience.
• Handled customer complaints professionally, resolving issues in a timely manner.
• Followed security protocols to protect against fraud and ensure customer safety.
• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Balanced cash drawers on a daily basis.
• Handled large volumes of currency quickly and accurately with minimal errors.
• Maintained confidentiality of all customer records and information according to company policies.
• Built and maintained client relationships through quality, personalized interactions.
• Verified customers' identification to ensure compliance with laws and regulations.
• Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
• Identified fraudulent activity or suspicious behavior immediately reported it to management.
• Continuously updated knowledge about banking products, services, policies and regulations.

• Assisted prospective tenants with apartment tours and leasing inquiries.
• Coordinated lease agreements and ensured compliance with policies.
• Managed tenant communications and resolved maintenance requests promptly.
• Processed rental applications and performed background checks for applicants.
• Organized community events to enhance tenant engagement and satisfaction.
• Conducted market research to assess rental trends in the area.
• Collaborated with maintenance staff to ensure property upkeep and safety standards.
• Prepared lease agreements, collected security deposits and rent payments from tenants.
• Handled incoming calls regarding availability of units, pricing information and other inquiries.
• Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
• Conducted background checks on applicants.
• Contacted and followed up with tenants on renewal notices.
• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
• Marketed property to prospective tenants by giving tours and pointing out key features.
• Ensured that all paperwork was completed accurately in accordance with company policy.