Victoria Ames
Foster City,CA
Summary
Dedicated Community Manager with 7 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
Overview
9
9
years of professional experience
Work History
Community Manager
Greystar
01.2021 - Current
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Managed community within established cost constraints.
- Created policies and procedures for successful community management.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Aided upper-level leaders by completing budgets and monthly operating reports for executive action planning.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
- Analyzed operational information for impact on NOI, identified trends and recommended appropriate adjustments.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Assistant Community Manager
Greystar
10.2017 - 01.2021
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Met all monthly and quarterly sales goals.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Generated listings for sales and rental properties through cold calls and referrals.
- Maintained connections with clients to encourage repeat business and referrals.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Delivered positive, effective sales presentations.
- Developed and maintained a list of properties suited to different needs and budgets.
Leasing Consultant
FPI Management
12.2016 - 10.2017
- Carefully screened applicants for tenancy.
- Trained and motivated leasing staff during training.
- Maintained a sufficient Number of units so that they were market-ready at all times.
- Communicated effectively with owners, residents and on-site associates.
- Followed up on delinquent tenants and coordinated collection procedures.
- Evaluated and recommended changes in rental pricing strategies.
- Communicated with landlord regarding building and tenant issues.
- Scheduled contractors for maintenance issues.
- Delivered emergency 24-hour on-call service for any tenant issues.
- Planned special events such as lotteries, dedications and project tours.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Efficiently trained in Yardi and Onsite.
Store Sales Leader
Pier 1 Imports
10.2014 - 09.2017
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
- Trained and developed new associates on POS system and key sales tactics.
- Generated repeat business through exceptional customer service.
Education
High School Diploma - undefined
Quartz Hill High School
Lancaster, CA2014
Associate of Arts - undefined
Academy of Art University
San Francisco, CASkills
- Vendor Management
- Financial Management
- Leasing Strategy Development
- Conflict Handling
- Manage Budgets
- Creative and Adaptable
- Capital Projects Management
- Yardi
- Accounting
- Resident Relations
- Client Service and Support
Timeline
Community Manager
Greystar
01.2021 - Current
Assistant Community Manager
Greystar
10.2017 - 01.2021
Leasing Consultant
FPI Management
12.2016 - 10.2017
Store Sales Leader
Pier 1 Imports
10.2014 - 09.2017
High School Diploma - undefined
Quartz Hill High School
Associate of Arts - undefined
Academy of Art University
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