Victoria Andaya

• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Increased client retention through personalized service and follow-up calls.
• Streamlined office processes for efficiency, resulting in reduced wait times for clients.
• Provided exceptional service by actively listening to client needs and offering tailored solutions.
• Collaborated with team members to ensure a seamless customer experience across all touchpoints.
• Developed strong relationships with clients, becoming their trusted point of contact for personal services.
• Implemented new strategies to improve workflow and enhance overall client satisfaction.

-Experienced Insurance Agent with a proven track record of exceeding sales targets and building relationships with clients.

-Skilled in risk assessment and analysis, adept at tailoring insurance solutions to meet the unique needs of each client.

-Customer-focused Insurance Agent with adept proficiency in connecting with clients, identifying their need, and recommending appropriate policies to mitigate risks. Consistently recognized for exceptional customer service and maintaining a high client satisfaction rate.

-Manage executive's calendar and schedule, including arranging meetings, conferences, and travel. -Prepared and edited correspondence, communications, emails, reports, and presentations as well as extensive phone calls and other inquires.

-Create and maintained databases, executive contact lists, and filing systems.

-Assist in managing and coordinating executive projects, events, research, data analysis, and report preparation.

-Provide administrative support to other departments within the organization as needed, special projects, and other duties as assigned.

• Increased boutique sales by providing excellent customer service and product knowledge.
• Built strong client relationships through personalized styling advice and follow-up communications.
• Streamlined merchandise display for enhanced visual appeal and faster inventory turnover.
• Collaborated with team members to achieve monthly sales targets and enhance store performance.