Victoria Anderson

• Analyzed real-time workforce data to optimize resource allocation and enhance operational efficiency.
• Monitored key performance indicators to identify trends and recommend adjustments to staffing levels.
• Supported operations teams by providing timely and accurate information on agent availability and schedule adherence.
• Collaborated with management to address performance issues and identify training needs.

Quality Specialist

• Conducted quality audits to ensure compliance with industry standards and regulations.
• Collaborated with cross-functional teams to address quality issues and improve workflows.
• Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.

Escalations Specialists

• Managed escalated compliance issues by analyzing case details and providing timely resolutions.
• Identified trends in escalations, recommending process improvements to enhance operational efficiency.
• Trained and mentored junior team members on compliance protocols and escalation procedures.
• Conducted thorough investigations of compliance-related incidents, ensuring adherence to regulatory standards.
• Spearheaded initiatives to streamline escalation workflows, reducing response times significantly.

Customer Service Agent

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed high-volume call traffic while maintaining exceptional service quality.
• Trained new team members on call handling processes and system navigation.
• Streamlined complaint resolution procedures to enhance customer satisfaction.
• Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
• Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
• Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.

• Processed customer transactions accurately and efficiently, ensuring compliance with bank policies and procedures.
• Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction and retention.
• Maintained cash drawer integrity through meticulous balancing and reconciliation at the end of each shift.
• Identified opportunities for upselling banking products, contributing to overall branch sales goals and customer engagement strategies.
• Resolved customer issues promptly, enhancing trust and loyalty through effective communication and problem-solving skills.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.

• Assisted customers with product selection, enhancing overall shopping experience.
• Collaborated with team members to maintain store organization and inventory accuracy.
• Processed transactions efficiently, contributing to a positive checkout experience.
• Resolved customer inquiries and complaints, fostering customer loyalty and satisfaction.
• Identified opportunities for process improvements, streamlining daily operations.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
• Worked flexible schedule and extra shifts to meet business needs.

• Processed invoices and expense reports, ensuring accuracy and compliance with company policies.
• Managed accounts payable and receivable functions, streamlining reconciliation procedures for improved efficiency.
• Implemented system enhancements to optimize financial reporting and data management processes.
• Conducted regular audits to ensure adherence to accounting standards and identify discrepancies promptly.
• Collaborated with cross-functional teams to resolve billing issues and improve customer satisfaction metrics.
• Input financial data and produced reports using QuickBooks.
• Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
• Process payroll for employees using advanced payroll software.
• Ensure compliance with federal, state, and local tax regulations.
• Maintain accurate employee records and data integrity across systems.
• Reconcile payroll discrepancies by working with HR and finance teams.
• Generate detailed payroll reports for management review and analysis.

• Job duties included but were not limited to preparing food, handling cash and customer service. Taking orders at the register (POS system) and interacting with the guests.

• Job duties included but were not limited to work the front desk answering phone, creating invoices, greeting clients and making appointment, receiving payment and charging out clients.

• Job duties included but were not limited to work the front desk answering phone, creating invoices, greeting clients and making appointments, restrain animals for x-rays, examinations, bandage changes and various other duties as needed, draw up medication and develop x-rays, sterilize and wrap surgical instruments.

• Job duties included but were not limited to answered phones, file, data entry, and other duties as needed
• Managed multi-line phone system, ensuring timely communication with clients and veterinary staff.
• Scheduled appointments using practice management software, optimizing clinic workflow and client satisfaction.
• Trained new reception staff on procedures and customer service standards, enhancing team performance and cohesion.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Handled cash transactions and maintained sales and payments records accurately.