Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Andrews

Pennsauken,Nj

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Wawa
07.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed over 50 customers per day

Housekeeper

Maid Pro Services
02.2023 - 07.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Cashier

Dunkin' Donuts
09.2022 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Increased sales by 10%

Overnight Stock Associate

Walmart
04.2022 - 09.2022
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Cashier Team Lead

Fatburger
09.2020 - 04.2022
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Quickly and accurately counted drawers at start and end of each shift.

Assistant Manager

Rita's Waterice
06.2018 - 08.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased sales by 10%

Education

High School Diploma -

Camden County Technical
Gloucester City
06.2018

Skills

  • Conflict mediation
  • Customer service
  • Stock room procedure
  • Store Maintenance
  • Sales Expertise
  • Adaptive team player
  • Self Motivated
  • Cash handling
  • Food preparation
  • Shift management

Timeline

Customer Service Associate

Wawa
07.2023 - Current

Housekeeper

Maid Pro Services
02.2023 - 07.2023

Cashier

Dunkin' Donuts
09.2022 - 02.2023

Overnight Stock Associate

Walmart
04.2022 - 09.2022

Cashier Team Lead

Fatburger
09.2020 - 04.2022

Assistant Manager

Rita's Waterice
06.2018 - 08.2020

High School Diploma -

Camden County Technical

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Victoria Andrews