Victoria Antonova

Astoria,NY

Summary

Friendly team player, fast learner, and adapter to new circumstances and challenges, paired with in-depth knowledge of customer service operations in bars and coffee shops. Work well under pressure, and in fast-paced settings.

Overview

years of professional experience

Work History

Server/Hostess

Nice Matin

Manhattan, NY

10.2024 - Current

Greeted guests and provided menus.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Barista/Bar Server

Disney Cruise Lines

07.2022 - 08.2024

Controlled the line and crowd with quick, efficient service.
Made and served brand-specific café beverages with a focus on speed, quality, and consistency.
Educated customers on coffee offerings, promoting upselling opportunities, and enhancing their overall experience.
I was part of the opening team of a brand-new Disney bar onboard 'Soul Cat.'

Dinning Room Server

Disney Cruise line

02.2019 - 07.2022

Organized and coordinated service for guests in the dining room.
Worked at quick-service and fast-food outlets.
Practiced up-selling and suggestive-selling techniques.
Maintained the highest USPH standards throughout the work area.

Server

Seabourn Cruise Line

07.2016 - 08.2018

Worked at the Michelin-Chef Thomas Keller restaurant onboard
Explained menu items and suggested appropriate options for food allergy concerns.
Communicated with the guests to resolve complaints and ensure full satisfaction.

Education

Wine Course "Grape To Wine"

Disney Cruise Line

06.2020

Master's - Power Engineering

Belgorod State Technological University

06.2014

Skills

Beverage preparation
Customer service
Menu knowledge
Upselling techniques

Conflict resolution
Guest engagement
Positive and professional
Team collaboration

Timeline