Victoria Aragon
Summary
Competent EMT with comprehensive clinical experience in a hospital and ambulance setting. Expert in assessing patients and determining type of treatment required. Responds quickly to emergency situations and demonstrates strong commitment to patient care and safety.
Overview
3
3
years of professional experience
1
1
Certification
Work History
PCT/Phlebotomist
Biolife Plasma Services
10.2023 - Current
- Enhanced patient experience through compassionate care and communication during plasma draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
IT Support Specialist/Hardware Technician
Chomp
11.2022 - 10.2023
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through in person and desk side support services.
- Installed, maintained, and activated specialty hardware
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved equipment issues.
Assistant Manager
Hyvee
01.2021 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
J.D. - EMT
Kirkwood Community College
Cedar Rapids, IA05.2024
High School Diploma -
Liberty High School
North Liberty, IA05.2022
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- HIPAA Compliance
- Medical terminology knowledge
- Emergency vehicle operation
Certification
- EMT - Certified Emergency Medical Technician
Timeline
PCT/Phlebotomist
Biolife Plasma Services
10.2023 - Current
IT Support Specialist/Hardware Technician
Chomp
11.2022 - 10.2023
Assistant Manager
Hyvee
01.2021 - 10.2023
J.D. - EMT
Kirkwood Community College
High School Diploma -
Liberty High School
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