Victoria Arbuckle
Huntington,MA
Summary
Reliable and hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Positive and energetic professional comfortable working with minimal supervision.
Results-driven and excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
14
14
years of professional experience
Work History
Housekeeper
Ward And Taylor
11.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in multiple locations.
- Restocked room supplies leaving a personal touch with every job.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
Professional Organizer
Self-employed
01.2010 - Current
- Utilized project management skills to meet event deadlines and complete requirements.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed systems-based approach to establish successful completion of services
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Organized and used industrial cleaning products following strict safety procedures.
- Actively listened to customers, and handled concerns quickly.
- Updated account information to maintain customer records.
- Used excellent communication skills to delegate tasks and achieve success.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Designed and implemented comprehensive organizational strategies to maximize productivity.
- Created and maintained detailed event plans and budgets to comply with timelines and control costs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Developed and implemented comprehensive cleaning plan for multiple building.
- Responded to customer requests for products, services, and company information.
- Managed workload across dozens of houses and satisfied customer needs for cleaning standards and details.
Assistant to the Managing Director
Western Mass Food Bank
10.2019 - 03.2020
- Handled confidential and sensitive information with discretion and tact.
- Achieved inventory objectives with strategic scheduling and organization of food drives.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Participated in organizing and coordinating conferences and monthly meetings.
- Used multiple softwares to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Delivered special projects, boosting food donations and availability of diverse products.
- Processed travel expenses and reimbursements for travel time.
- Played key role in implementation of new distribution programs, improving customer services and satisfaction.
- Collected donations from local organizations, businesses and residents to increase supplies and meet demand.
- Arranged food bank events and activities to raise awareness and support.
Food Pantry Coordinator
Huntington Food Pantry
02.2013 - 05.2014
- Delivered special projects, boosting food donations and availability of diverse products.
- Achieved inventory objectives with strategic scheduling and organization of food drives.
- Took a week long training at the Western Mass Food Bank for fundraising and lobbying
- Distributed food boxes with carefully selected essentials to families in need.
- Increased efficiency through recruitment of dedicated volunteers.
- Optimized pantry operation by driving excellence in facility and equipment maintenance.
- Organized, sorted and stored donations in orderly systems to minimize waste.
- Collaborated with fellow volunteers to deliver punctual, friendly service.
- Helped visitors pick out food items from donations.
- Maintained cleanliness of resale shop by organizing, sorting stock items, and cleaning facility.
- Loaded and unloaded distribution trucks at destination.
- Advised food bank customers on available services and resources to maximize use.
Education
GED -
Holyoke Community College
No Degree - Psychology
Holyoke Community College
Skills
- High Customer Service Standards Adherence
- Time Management Expertise
- Motivational Communication
- Daily Facility Operations
- Housekeeping Management
- Team Support and Collaboration
- Business Function Preparation
- Guest Request Response
- Cleaning and Maintenance
- Microsoft Word
- Account Management
- Microsoft PowerPoint
- Customer Relations
Timeline
Housekeeper
Ward And Taylor
11.2022 - Current
Assistant to the Managing Director
Western Mass Food Bank
10.2019 - 03.2020
Food Pantry Coordinator
Huntington Food Pantry
02.2013 - 05.2014
Professional Organizer
Self-employed
01.2010 - Current
GED -
Holyoke Community College
No Degree - Psychology
Holyoke Community College
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