Victoria Arce-Ramirez

• Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
• Trained new employees on claims processing procedures, contributing to a well-prepared workforce.
• Identified and reported potential fraud or abuse related to claims to protect system's integrity.
• Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
• Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
• Checked documentation for accuracy and validity on updated systems.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Learned and adapted quickly to new technology and software applications.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Strengthened communication skills through regular interactions with others.
• Was a part time temp through the agency for Allstate who hired me

Aided upper management/owners with top office skills, maintained customer service standards, typed estimates and proposals. Sat in on daily office meetings including scheduling appointments for fire/water restoration, pack out of homes or businesses and construction.