VICTORIA A. RODRIGUEZ
El Paso,Texas
Summary
Results-driven professional with track record in delivering high-quality performance and supporting team goals. Known for reliability and adaptability, ensuring smooth operations even under dynamic conditions. Skilled in effective communication and task management, fostering collaborative and efficient work environment.
Overview
13
13
years of professional experience
Work History
Admissions Representative
Western Technical College
06.2024 - Current
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Scheduled up to 6 appointments daily to meet with students face-to-face and discuss education plans.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Contributed to a positive work environment within the admissions office through active collaboration with colleagues on various projects and initiatives.
- Assisted with studio branding and marketing activities.
- Supported marketing team members and provided empowering leadership.
- Attend community events to recruit qualified applicants.
- Supported enrollment growth by leading successful off-site recruitment campaigns.
Case Management and Marketing
Foster Texas
09.2022 - 08.2024
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Facilitated timely transitions between care settings by coordinating with healthcare providers, families, and insurance companies.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Developed strong relationships with community organizations, expanding available resources for clients in need of additional support.
- Provided safety planning, crisis intervention and case management to clients.
- Collaborated with community members to develop and implement service initiatives.
- Improved patient recruitment by implementing effective communication and marketing strategies.
- Initiated local marketing campaign.
- Prepared and implemented marketing plans to support growth.
- Increased brand awareness by executing strategic field marketing initiatives.
- Increased lead generation by implementing targeted digital marketing campaigns.
- Generated new business with marketing initiatives and strategic plans.
CVS Worker
Child Protective Services (CPS)
10.2017 - 05.2022
- Conduct monthly unannounced visits to ensure the safety of all children
- Generate court reports and update the courts with information regarding the children and parents
- Document cases thoroughly for monthly case review
- Report monthly to supervisor and update supervisor on cases as needed
- Contact collaterals to inquire about parent progress
- Transport children when needed for placement, court and other necessary appointments
- Send referrals to providers for children and parents to ensure proper testing is completed
- Maintain monthly contact with attorneys
- Attend monthly meetings/stuffing’s
- Create safety plans
- Appear at Family Group Conferences Collaborate with placement team and kinship
- Develop and maintain working relations between CPS staff and law enforcement, judicial officials, legal resources, medical professionals and other community resources
- Work with Department attorney to prepare for court
- Work with children that range from basic to intense level of care
- Worked fast to complete tasks and meet daily deadlines
- Followed instructions and procedures to complete assigned tasks
- Maintained work areas by cleaning and straightening for maximum productivity and safety
- Cleaned and straightened work areas to maximize productivity and safety
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment
Housing Records Specialist
Odessa Community College
01.2015 - 10.2017
- Ensure student confidentiality and adhere to privacy laws, as well teach privacy laws to staff members
- Review, evaluate, approve, and process records and/or documents
- Determine acceptability
- Explain requirements, processes, and procedures to customers
- Manipulate and update manual and/or computerized records systems
- Develop reports
- Assume day-to-day management of the housing department
- Assist in supervision of two buildings with a total of 241 residents
- Hire, train, and supervise all full-time, part-time, intern, and student employees
- Create, know, and enforce campus and community policies and procedures
- Coordinate move-in and move-out procedures
- Maintain general responsibility of all housing office procedures
- Report all and any property malfunctions to maintenance staff
- Assume a leadership role and serve as a role-model for residents
- Plan, coordinate, and monitor budget for the housing department
- Purchase items for the department including furniture, technology, and other essential items
- Scanned paper records to transfer to digital filing systems
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies
- Ensured accurate recordkeeping by regularly auditing and updating database information
- Improved customer service response times by efficiently locating and providing requested documentation when needed
Receptionist
West Texas Nissan
01.2015 - 12.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Front End Supervisor
Market Street
05.2014 - 01.2016
- Overseeing that the business was running effectively
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Assistant Manager
Kmart
09.2011 - 01.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Master of Business Administration -
Western Technical College
10.2024
Bachelor of Science - Human Services
University of Phoenix
01.2017
Skills
- Microsoft Office Suite 2019
- Word
- Excel
- PowerPoint
- Microsoft Outlook
- Microsoft Teams
- Skype for Business
- IMPACT
- Oral communication skills
- Written communication skills
- Logical problem-solving skills
Professional Development
- Motivational Interviewer, 07/19
- Domestic Violence Training, 07/20
- Child Sexual Aggression, 12/19
- Human Trafficking Training, 06/19
- De-escalation Training, 10/18
- Locating Families and Cooperation with Law Enforcement, 01/18
- Child Development, 11/17
Timeline
Admissions Representative
Western Technical College
06.2024 - Current
Case Management and Marketing
Foster Texas
09.2022 - 08.2024
CVS Worker
Child Protective Services (CPS)
10.2017 - 05.2022
Housing Records Specialist
Odessa Community College
01.2015 - 10.2017
Receptionist
West Texas Nissan
01.2015 - 12.2016
Front End Supervisor
Market Street
05.2014 - 01.2016
Assistant Manager
Kmart
09.2011 - 01.2014
Bachelor of Science - Human Services
University of Phoenix
Master of Business Administration -
Western Technical College
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