Victoria Arriaga

Shadowed at Steven Camp MD Plastic Surgery under the med spa

• Assisted with observation of BBL, laser hair removal, and Moxi treatments on real clients, building knowledge of equipment and technique.
• Learned med spa procedures, client interactions, and service flow, strengthening understanding of client needs and service delivery.
• Observed estheticians and reception staff during daily operations.
• Helped prepare for facial treatments, supporting efficient service and client satisfaction.

Shadowed at Frida Beauty Collective.

• Observed receptionist duties and gained understanding of daily front-desk responsibilities.
• Helped prepare and observed skincare product making.
• Observed facial, lymphatic drainage, dermaplaning, and facial waxing services on real client.

• Provided supervision for children ages 0-14 throughout entire nannying career.
• Communicated with parents and family members to coordinate schedules and pickup times.
• Supported children during high-stress situations with patience and problem-solving skills.
• Drove children to and from school and after-school activities.
• Used behavior management techniques to encourage positive interactions.
• Kept play areas and children's spaces clean and organized.
• Completed light housekeeping tasks tied to childcare, including laundry and meal preparation.
• Built trust with family members and children through consistent care.
• Followed parent discipline guidelines while respecting each child's individual needs.

• Greeted visitors and clients at reception to create welcoming environment.
• Prepared spa each morning by cleaning, refreshing water station, stocking drinks, setting spa music, handling laundry, rescheduling clients, and calling clients before first arrival.
• Utilized various software and tools to streamline processes and optimize performance.
• Resolved customer concerns with knowledgeable, friendly service.
• Scheduled appointments and kept staff calendars organized.
• Managed multi-line phone system and routed calls quickly.
• Worked with diverse coworkers to meet goals and solve product and service issues.
• Completed daily duties accurately and efficiently.
• Maintained office supply inventory and coordinated reordering.
• Operated laundry machines and dry cleaning equipment safely.
• Performed client consultations, reviewed skin concerns, and discussed skin goals
• Reviewed and helped clients sign required paperwork in line with guidelines.
• Assisted in training new reception staff on procedures and software systems.

• Performed facials, massages, exfoliation, extractions, microdermabrasion, galvanic treatments, high-frequency services, LED light therapy, waxing, and related skincare services.
• Operated sterilization machine to sanitize facial instruments independently.
• Prepared client rooms with bedding sheets, facial hot towels, and facial steamer for each service.
• Guided clients to rooms with professional hospitality.
• Maintained organized spa spaces and completed daily deep cleaning in line with TDLR standards.
• Instructed clients on at-home skincare routines and product use.
• Partnered with colleagues to improve service offerings and client satisfaction.
• Managed inventory of skincare products to ensure availability for treatments.
• Created customized treatment plans based on individual client needs and goals.
• Delivered excellent customer service to support welcoming client experience.
• Conducted consultations with new clients to assess skin type and discuss desired outcomes.
• Maintained detailed records of client visits, treatments performed, and product purchases.

• Answered and directed phone calls in a professional manner
• Scheduled and confirmed client appointments
• Assisted clients in person, ensuring a positive first impression
• Managed challenging client situations with patience and professionalism
• Organized clientele files in alphabetical order
• Conducted consultations with clients to discuss their skin needs and goals.
• Maintained cleanliness and organization of reception area and waiting room.
• Processed client payments and managed daily cash register activities.
• Greeted visitors and provided them with assistance.

• Supported youth girls through counseling sessions and group meetings.
• Planned and led 200-student youth conference.
• Supervised youth students during summer camps and handled high-pressure situations.
• Ran weekly team meetings to review program goals and youth engagement plans.
• Facilitated workshops that built participant leadership skills.