Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Askar

Chicago,IL

Summary

Relationship management professional with deep understanding of client needs and history of successfully supporting team efforts to enhance client satisfaction. Known for adaptability and results-driven mindset, consistently contributing to team goals. Skilled in problem-solving and effective communication, ensuring smooth client interactions and positive outcomes.

Overview

36
36
years of professional experience

Work History

Assistant Relationship Manager- Team Lead

U.S. Bank
Chicago, IL
04.2019 - Current
  • Managed client inquiries and resolved issues to enhance customer satisfaction.
  • Supported Relationship Managers in developing tailored financial solutions for clients.
  • Coordinated account documentation and maintained compliance with regulatory standards.
  • Analyzed client portfolios to identify opportunities for growth and risk mitigation.
  • Assisted Relationship Managers in managing a diverse portfolio of clients, ensuring optimal satisfaction levels.
  • Facilitated smooth transitions during account onboarding by guiding clients through required documentation procedures and promptly addressing any issues that arose.

Banking Center Manager

Fifth Third Bank
Skokie, IL
04.2011 - 03.2019
  • Led daily banking operations, ensuring compliance with policies and regulations.
  • Developed and executed strategic sales initiatives to enhance customer engagement.
  • Trained and mentored staff, fostering a culture of continuous improvement and excellence.
  • Analyzed financial reports to identify trends, driving informed decision-making processes.
  • Managed client relationships, resolving issues promptly to enhance customer satisfaction.
  • Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.

Banking Center Manager

Bank of America
Chicago, IL
06.1998 - 03.2011
  • Collaborated with cross-functional teams to streamline service delivery and improve efficiency.
  • Oversaw performance metrics, implementing strategies to achieve operational targets consistently.
  • Facilitated training sessions on new products, aligning team knowledge with market demands.
  • Implemented robust risk management procedures, minimizing potential losses and maintaining a secure banking environment.
  • Collaborated with senior management to develop long-term organizational goals that align with the bank''s overall mission.
  • Coordinated with multiple departments to streamline inter-branch communication for quicker problem resolution and improved overall efficiency.

Assistant Manager

LaSalle Bank
Chicago
04.1995 - 04.1998
  • Assisted in managing daily operations, ensuring compliance with company policies and procedures.
  • Developed training materials for new hires, enhancing onboarding efficiency and staff integration.
  • Coordinated with cross-functional teams to streamline communication and improve service delivery.
  • Implemented process improvements that increased workflow efficiency and reduced operational delays.
  • Facilitated regular team meetings, fostering collaboration and addressing operational challenges proactively.
  • Provided support in budget management, optimizing resource allocation and cost control efforts.

Personal Banker

LaSalle Bank
Chicago, IL
02.1990 - 04.1995
  • Cultivated strong customer relationships to enhance service satisfaction and loyalty.
  • Assisted clients in identifying financial needs and recommending suitable banking products.
  • Processed transactions accurately while ensuring compliance with banking regulations and policies.

Education

High School Diploma -

Roosevelt High School
Chicago, IL
06-1988

High School Diploma -

Roosevelt High School
Chicago, IL
06-1988

Skills

  • Portfolio management
  • Cross-selling products
  • Credit assessment
  • Customer service
  • Team leadership
  • Relationship building
  • Relationship building and management
  • Treasury Services

Timeline

Assistant Relationship Manager- Team Lead

U.S. Bank
04.2019 - Current

Banking Center Manager

Fifth Third Bank
04.2011 - 03.2019

Banking Center Manager

Bank of America
06.1998 - 03.2011

Assistant Manager

LaSalle Bank
04.1995 - 04.1998

Personal Banker

LaSalle Bank
02.1990 - 04.1995

High School Diploma -

Roosevelt High School

High School Diploma -

Roosevelt High School

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Victoria Askar