Victoria Atilano
Riverside ,Ca.
Summary
State-certified Nursing Assistant offering superior skills in healthcare settings. Multi-tasker dedicated to supporting team objectives to facilitate top-quality care. Well-versed in monitoring and noting vital signs, cleaning and sanitizing patient areas and assisting with personal hygiene tasks. As well as a motivated, excellence driven Customer Service Representative with the ability to identify and resolve customer complex issues. While exhibiting dedication and professionalism in order to effectively articulate ideas and information with all team members as well as seek support through research and outreach when needed to effectively complete tasks. A personable and energetic receptionist delivering great interpersonal skills and very strong communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nurse Assistant
Arlington Gardens Care Center
09.2022 - Current
- Assist nurses and medical staff by providing direct personal care for average of 15 patients daily by checking vital signs, routine hygiene needs, testing and recording intake and output information.
- Document and report unusual conditions or environments by completing forms, reports, and logs to professional standards and hospital policies for 12 hours of observation daily,
- Established patient satisfaction by utilized nursing knowledge to identify patient needs and preform appropriate remedies.
Customer Solutions Representative
Premier Auto Sales
05.2019 - 12.2019
- Exhibited high energy while serving costumer by greeting, welcoming, and directing them appropriately
- Processing bills and helping 100+ loyal clients regarding any questions about their charges or disputes
- Verbal and written communication skills to interact cohesively with customers and team
- Investigated and resolved customer inquiries and complaints quickly.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction
Barista
7 Leaves Cafe
12.2018 - 06.2019
- Responsible for resolving customer complaints and leading 7 team members per operating shift
- Set and exceed company and personal sales goals that support data-driven decision-making by building great consumer connections
- Recommended products based on solid understanding of individual customer needs and preferences, leading to 10%. increase of sells
- Managed scheduling and execution of vendor events and promotions
- Learned how to perfect every menu preparation and numerous off-label drinks
Education
No Degree - Nursing
Cal Baptist University
Riverside 05.2025
No Degree - Certified Nursing Assist
California Health Skill Center- Certified Nursing
Riverside 06.2020
Skills
- Great consumer service
- Confident problem solving
- Medical Record Management
- Ability to prioritize multiple task in fast-paced environment's
- Excellent and effective communication and Interpersonal skills
- Organization skills to keep accurate records and find important information
- Patience and listening skills to respond appropriate
- Sales Expertise
- Office Supplies Inventory Management
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Imagination is everything. It is the preview of life’s coming attractions.
Albert Einstein
Timeline
Certified Nurse Assistant
Arlington Gardens Care Center
09.2022 - Current
Customer Solutions Representative
Premier Auto Sales
05.2019 - 12.2019
Barista
7 Leaves Cafe
12.2018 - 06.2019
No Degree - Nursing
Cal Baptist University
No Degree - Certified Nursing Assist
California Health Skill Center- Certified Nursing
- CNA - Certified Nurse Assistant
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