Victoria Atkinson
Happy Valley,OR
Summary
Dynamic Assistant Store Manager skilled in enhancing store performance through strategic leadership and operations. Experienced in KPI tracking resulting in revenue growth by analyzing Profit and Loss reports. Committed to delivering exceptional customer service and empowering partners through detailed training plans, celebrating success and personal growth along the way.
Detail-oriented with exceptional communication and time management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a driven approach to identifying and addressing issues, with focus on prioritizing the customer and partner experience.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Starbucks
02.2015 - Current
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays for promotional periods.
- Quarterly analyzation of Profit and Loss reports to identify trends and make informed decisions for improving overall store performance and revenue goals.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement with guidance and training.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among partners, upholding our missions and values.
- Maintained partner retention through consistency with scheduling to fulfill partner needs and business demands, adjusting per season.
Customer Service Representative
Dial America
07.2013 - 01.2015
- Gained product knowledge to offer recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction with survey feedback.
- Resolved escalated customer conflicts, ensuring confidence in Key Banks commitment to provide excellent customer service.
- Provided guidance to clients financial stability and knowledge regarding loans, saving options, purchasing power and checking accounts.
Education
Bachelor of Arts - Museum Studies
Arizona State University
Tempe, AZ01-2025
Associate of Specialized Business - Special Effects Makeup And Art
Douglas Education Center
Monessen, PA10-2011
Skills
- Team building and leadership
- Work Planning and Prioritization
- Business development and planning
- Staff development
- Schedule management
- Payroll administration and timekeeping
- KPI tracking
Timeline
Assistant Store Manager
Starbucks
02.2015 - Current
Customer Service Representative
Dial America
07.2013 - 01.2015
Bachelor of Arts - Museum Studies
Arizona State University
Associate of Specialized Business - Special Effects Makeup And Art
Douglas Education Center
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