Victoria Avelino
Salinas,CA
Summary
Dependable sales professional with experience in dynamic, high-performance environments. Skilled in selling and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests and needs.
Reliable, with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service.
Overview
22
22
years of professional experience
Work History
Fragrance Vendor
CoWorx Staffing Services
11.2023 - Current
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Fragrance Vendor
Kelly Services Outsourcing & Consulting Group
07.2023 - Current
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
Brand Ambassador/ FragranceVendor
Randstad Sourceright
06.2023 - Current
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
Vendor
EuroItalia
08.2022 - 05.2023
- Sells and manages product line for Versace Fragrances for men and women.
- Set up displays and signage to attract customers and boost sales.
- Greeted customers and helped with product questions, selections and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Retail Sales Specialist
Macy's/Estee Lauder ADF
03.2016 - 08.2022
- Sells and manages product line for Michael Kors, Donna Karan and Tom Ford Fragrances
- Greeted customers and helped with product questions, selections and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Real Estate Coordinator
Advantage Real Estate
06.2014 - 03.2016
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Convention Services Manager
Hyatt Regency Monterey
02.2010 - 11.2013
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
Administrative Assistant/Catering
Hyatt Regency Monterey
01.2009 - 02.2010
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Group Billing Coordinator/Accounting Specialist
Hyatt Regency Monterey
06.2005 - 01.2009
- Handles, prepares and coordinate group bills for events and meets with group or meeting planners for finalization of their billing.
- Updated documentation, reports and spreadsheets with financial information.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Front Desk Agent
Hyatt Regency Monterey
09.2001 - 06.2005
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Bachelor of Arts - Mass Communications
Far Eastern University
Manila, Phillippines1985
Skills
- Energy and Physical Stamina
- Safety and Cleanliness Standards
- Store Policies and Procedures
- Teamwork and Collaboration
- Merchandising and Display
- Upselling Strategies
- Building Customer Relationships and Loyalty
- Adaptable and Flexible
- Customer Service
- Strong Communication and Interpersonal Skills
Timeline
Fragrance Vendor
CoWorx Staffing Services
11.2023 - Current
Fragrance Vendor
Kelly Services Outsourcing & Consulting Group
07.2023 - Current
Brand Ambassador/ FragranceVendor
Randstad Sourceright
06.2023 - Current
Vendor
EuroItalia
08.2022 - 05.2023
Retail Sales Specialist
Macy's/Estee Lauder ADF
03.2016 - 08.2022
Real Estate Coordinator
Advantage Real Estate
06.2014 - 03.2016
Convention Services Manager
Hyatt Regency Monterey
02.2010 - 11.2013
Administrative Assistant/Catering
Hyatt Regency Monterey
01.2009 - 02.2010
Group Billing Coordinator/Accounting Specialist
Hyatt Regency Monterey
06.2005 - 01.2009
Front Desk Agent
Hyatt Regency Monterey
09.2001 - 06.2005
Bachelor of Arts - Mass Communications
Far Eastern University
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