Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Hi, I’m

Victoria Backus

Telehealth Clinical Technician
Garden City,NY
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Victoria Backus

Summary

Practiced Clinical Technician with 10 years of experience specializing in Telehealth and improving patient outcomes through quality care. Partners with diverse healthcare providers to develop training plans, optimizing use of systems and care. Contributes to effective implementation of physician orders.

Overview

19
years of professional experience
4
Certification

Work History

Northport VAMC
Northport, NY

Telehealth Clinical Technician GS 7
01.2018 - Current

Job overview

  • Schedules patients and coordinates patient appointments for various procedures
  • Gather and compile statistics for necessary reports and presentations
  • Prepare and maintain case records within VistA and CPRS
  • Organizes, maintain and updates record keeping system
  • Completes and enters encounter forms ensuring coding is correct and completed Ordering of Telehealth equipment and peripherals through ROES
  • Supporting designated complex Telehealth programs that require advanced technical skillsets
  • Providing established standardized competency based training, guidance and information on use of advanced Telehealth technologies such as VA Video Connect and Virtual Care Manager to over 25,000 patients, 10,000 staff and providers
  • Performs Telehealth imaging, (including but not limited to tele-retinal screening, tele-dermatology, tele-wound care imaging and other Telehealth programming as technology becomes available) as identified and referred by primary care provider, other providers and imager
  • Provide patient education regarding imaging process
  • Provide post exam education including review of acquired images for anatomic and general findings
  • Providing established standardized competency based training for Telehealth technology such as VHA issued iPads, facilitating interactive simulations for clinical staff participating in Telehealth programs
  • Coordinating, installing, maintaining, and managing inventory of Teleworking technologies including hardware and software with assistance of Biomed and IT.
  • Lead Technician on implementation of Telehealth Management System.
  • Use Microsoft Word and other software tools to create documents and other communications.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Guard against fraud and abuse by verifying coded data accurately reflected services provided.

US Postal Service P&DC
Bethpage, NY

Mail Handler
01.2017 - 12.2018

Job overview

  • Loaded 15,00 letters per hour onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Used automated mail processing equipment to sort and collate mail.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Performed routine preventive maintenance on sorting machines and removed envelope jams.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

USMEPCOM Fort Hamilton
Brooklyn, NY

Health Technician
01.2015 - 12.2016

Job overview

  • Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
  • Documented observations and baseline measurements in medical records.
  • Collects Applicant Urine and Blood samples according to Regulation 40-8
  • Perform Audiometry and branch specific Visual Acuity exams
  • Assists with Applicant initial Full Physical Exam as well as specialized exams
  • Coordinates HIV/ DAT program
  • Conducts quality review of all applicant records prior to physical exam.
  • Questioned patients about medical backgrounds to obtain accurate health history data and optimize treatment plans.
  • Checked patient identifying information against records to uphold strict security, safety and regulatory standards.
  • Gathered, charted and analyzed patient history data and discussed key points with clinicians.
  • Adhered to strict infection control measures and verified proper cleaning and sanitation of respiratory equipment prior to each use.

Precise Diagnostics
Mineola, NY

Lab Assistant/ Medical Assistant
09.2014 - 01.2016

Job overview

  • Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
  • Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Conducted evaluations for as many as 20 patients daily.
  • Urinalysis Specimen collection, handling and processing
  • Pathological report production.
  • Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Organized daily work based on collection priority.


Nassau Health And Wellness
Hempstead, NY

Medical Office Support
01.2011 - 09.2012

Job overview

  • Chart preparation and management
  • Provided administrative support to the case managers and office staff
  • Transcription of medical notes into reports and electronic medical records
  • Worked one-on-one with clients to initiated debt resolution, claims adjustments and charge-back procedures
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Registered and verified patient records before triage with most up-to-date information.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Answered multi line telephone calls to offer office information, answer questions and direct calls to staff.

NetTel USA
Farmingdale, NY

Trust Services Coordinator
12.2006 - 11.2008

Job overview

  • Worked one-on-one with clients to initiated debt resolution, claims adjustments and charge-back procedures
  • Compiled expense reports and liaised with accounting, ordered supplies
  • Maintain general office cleanliness.
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.

Internal Revenue Service, IRS
Holtsville, NY

Tax Examining Technician
12.1999 - 05.2000

Job overview

  • Generated steady stream of highly sensitive reports, correspondence and sensitive memos with accuracy and extreme attention to detail
  • Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
  • Prepared all federal and state income tax paperwork for extensions and returns.
  • Proved successful working within tight deadlines and fast-paced atmosphere

US Navy
Earle, NJ

Seaman
11.1993 - 05.1999

Job overview

  • Performed lowering, raising and cleaning of ship's anchor.
  • Cleaned Ship's lifesaving equipment to keep it in active service and ready for emergency and crisis situations.
  • Reviewed mission requirements and identified appropriate equipment to achieve goals.
  • Trained 15 Divisions in proper use of equipment, which improved crew efficiency and productivity.
  • Promoted professional growth by training and mentoring shipmates to achieve qualifications while deployed.
  • Communicated instructions for Ships Security to Divisions clearly and concisely to promote comprehension.

Education

FRANKLIN CAREER INSTITUTE, BROOKLYN
Hempstead, NY

Medical Office Assistant With Phlebotomy from Medical Office Assistance
08.2014

University Overview

  • Dean's List Fall 2013
  • Dean's List Spring 2014
  • Awarded Outstanding Achievement in Medical Billing
  • Member of Health Occupation Students of America
  • Awarded Outstanding Achievement in Medical Transcription


Skills

  • Automated Laboratory Testing
  • Results Analysis
  • Quality Control Analysis
  • Blood and Urine Analysis
  • Transcription
  • Microsoft Office
  • Tele Retinal Imaging
  • Tele Dermal Imaging
  • Tele Presenting
  • Examination Preparation
  • Operating EKG Equipment
  • Appointment Scheduling
  • Problem Anticipation and Resolution
  • Electronic Medical Records
  • Cost savings options
  • Vision screenings
  • Complaint resolution
  • Administrative support
  • Technical Support
  • Medical terminology knowledge
  • Multi-line phone talent
  • Employee training and development
  • Presentation design

Affiliations

  • US NAVY Veteran
  • Vet 2 Vet
  • Women in the Military
  • Operation H.O.P.E
  • Health Occupations Students of American

Certification

  • Telepresenting
  • Tele Imaging Retinal
  • Tele Imaging Dermatology
  • Microsoft Office Suite
  • BLS / AED / CPR

References

  • References Available Upon Request

Timeline

Telehealth Clinical Technician GS 7

Northport VAMC
01.2018 - Current

Mail Handler

US Postal Service P&DC
01.2017 - 12.2018

Health Technician

USMEPCOM Fort Hamilton
01.2015 - 12.2016

Lab Assistant/ Medical Assistant

Precise Diagnostics
09.2014 - 01.2016

Medical Office Support

Nassau Health And Wellness
01.2011 - 09.2012

Trust Services Coordinator

NetTel USA
12.2006 - 11.2008

Tax Examining Technician

Internal Revenue Service, IRS
12.1999 - 05.2000

Seaman

US Navy
11.1993 - 05.1999

FRANKLIN CAREER INSTITUTE, BROOKLYN

Medical Office Assistant With Phlebotomy from Medical Office Assistance

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Victoria BackusTelehealth Clinical Technician