Victoria Bailey
Smiths Station,AL
Summary
Pursuing an entry level position within a well-established organization where excellent customer service and administrative skills are valued
Overview
13
13
years of professional experience
Work History
Claims Representative
Anthem Insurance Company
07.2022 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Patient Access Representative
Piedmont Columbus Regional
05.2017 - 07.2022
- Assist patients with the administrative aspect of gaining access to medical treatment
- Collect patient details, prepare admission and discharge documentation, explaining policies and procedures, and handling patient queries, concerns, and complaints
- Demonstrates proper work methods and maintain functional knowledge
Customer Service Representative II
TSYS
02.2015 - 05.2017
- Identify and assess customers’ needs to achieve customer satisfaction
- Discuss with customers the company’s products and services
- Meet personal/customer service team call handling quotas
- Follow communication procedures, guidelines, and policies
- Demonstrates proper work methods and maintain functional knowledge
- Assist leadership in regards to answering questions from associates on procedures, policies, instructions, and resolution of complex situations
Library Assistant
South Columbus Public Library
12.2012 - 02.2015
- Made sure that each child had their homework completed after school
- Maintain a peaceful and quiet facility with after school children
- Handled book reading events and made sure shelves were in the correct order at all times
Team Lead
Victoria Secret
05.2011 - 12.2012
- Lead and demonstrated the company values within the store at all times
- Ensure the team was delivering the best buying environment for the customer
- Assisted with coaching and developing the store team to deliver on the brand through the customer experience
- Executed associate retention strategies with the leadership team
Education
Cosmetology Certificate -
Virgina College
Columbus, GA07.2015
Advanced Diploma -
Central High School
Phenix City, AL05.2011
Skills
- Microsoft Word
- Excel
- Windows XP
- Strong communication skills
- Interpersonal skills
- Innovative thinking
- Efficiency
- Knowledge of the insurance industry
- Problem solving
- Decision-making
- Training methods
- Instructional methods
References
Upon request
Timeline
Claims Representative
Anthem Insurance Company
07.2022 - Current
Patient Access Representative
Piedmont Columbus Regional
05.2017 - 07.2022
Customer Service Representative II
TSYS
02.2015 - 05.2017
Library Assistant
South Columbus Public Library
12.2012 - 02.2015
Team Lead
Victoria Secret
05.2011 - 12.2012
Cosmetology Certificate -
Virgina College
Advanced Diploma -
Central High School
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