Victoria Baines
Cincinnati,OH
Summary
Versatile and results-driven professional with extensive experience in patient advocacy and financial services, notably at Humana. Excelled in providing top-tier customer service and financial assistance, achieving significant improvements in patient satisfaction and account management. Skilled in medication distribution and documentation, demonstrating a unique blend of empathetic patient care and precise financial acumen. Superior organizational skills, proficient with multiiple software with diversified knowledge base of various aspects of management.
Overview
13
13
years of professional experience
Work History
Patient Advocate/PRN for Adults With Disabilities
My Independence
Cincinnati, Ohio
07.2016 - 11.2022
- Companionship for clients.
- Cook and bathe clients.
- Take clients out into the community.
- Document clients' behaviors.
- Transport patients from their homes to the adult facility.
- homecare
- Medication distribution.
- Assist with all home care essentials and activities.
- Take clients out into the community for activities.
- Work with the clients in the day activity center.
Patient Assistance Reimbursement Counselor
Triplefin/Eversana
Cincinnati, Ohio
11.2017 - 08.2019
- Assist clients with discounts for medications.
- Call pharmacies for medication replacements.
- Assist with program awareness.
- Support patient experience with different medications.
- Support patients through the onboarding process for medication assistance medications.
Customer Service/Finance Specialist
Humana
Cincinnati, Ohio
09.2009 - 08.2014
- Answer medical questions for members.
- Problem Solving - Account Management.
- Process payments for member accounts.
- Provide support to Phoenix and downtown offices.
- Invoicing/Accounts Receivable/End of Month Reconciliations.
Education
MBA - Business Administration And Management
Indiana Wesleyan University
Marion, IN03-2016
BBA - Global Business Management
Mount Vernon Nazarene University
Cincinnati, OH04-2011
Associate of Accounting/Associate of Business - Business Management - Accounting And Business Management
Brown Mackie College
Cincinnati, OH04-2009
Skills
- Customer service
- PRN with patients
- Collections
- Technical assistance
- Financial assistance
- Medication distribution and documentation
- Accounting preparation
- Accounts Payable and Receivable
Volunteer Activities
- Accessed information from three major credit reporting agencies.
- Tutored Brown Mackie College students in various accounting and business classes and credit reporting agencies.
- Update professors and students on their progress and development.
Timeline
Patient Assistance Reimbursement Counselor
Triplefin/Eversana
11.2017 - 08.2019
Patient Advocate/PRN for Adults With Disabilities
My Independence
07.2016 - 11.2022
Customer Service/Finance Specialist
Humana
09.2009 - 08.2014
MBA - Business Administration And Management
Indiana Wesleyan University
BBA - Global Business Management
Mount Vernon Nazarene University
Associate of Accounting/Associate of Business - Business Management - Accounting And Business Management
Brown Mackie College
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