Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Victoria Banegas

Spring,TX

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Logistics Coordinator

Ke'Nected Logistics
08.2024 - 12.2024
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Created reports to provide insights into logistics operations and performance.
  • Tracked orders and notified customers of status or potential delays.
  • Implemented a warehouse organization system that increased storage capacity and accessibility.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Created and managed budgets related to logistics and transportation.
  • Prepared and presented reports to management on logistics performance.

Marketing Leader

Natural Plastic Inc.
11.2023 - 07.2024
  • Spearheaded company rebranding efforts, resulting in a refreshed corporate identity that resonated with customers.
  • Developed compelling sales collateral to assist the sales team in closing deals more efficiently.
  • Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Researched and evaluated potential new markets and products.
  • Integrated social media advertising into overall strategy, amplifying brand reach and engagement levels among target audiences.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Bilingual Customer Service Representative

Aleman Tree Service
12.2022 - 10.2023
  • Documented customer service policies, scripts and procedures in Spanish.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Utilized Spanish proficiency to build relationships with Spanish speaking customers.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Mentored new hires by sharing best practices, offering guidance, and modeling exemplary customer service techniques.
  • Developed a deep understanding of customer service principles and customer service best practices.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
  • Met all call quality standards and daily quotas for first-call resolution.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Maintained up-to-date knowledge of service changes.

Secretary

Selvin Trucking Inc.
05.2020 - 11.2022
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Responded to inquiries from callers seeking information.
  • Supported executive staff with timely transcription of meeting notes, ensuring accurate record-keeping and follow-up on action items.
  • Enhanced office efficiency by organizing and filing documents, managing appointment calendars, and processing incoming correspondence.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Assisted with onboarding new employees, ensuring they had all necessary tools and resources to excel in their roles from day one.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Education

High School Diploma -

Momentum High School
Houston, TX

No Degree - Business

Lone Star College
Houston, TX

Skills

  • Decision-making
  • Logistics analysis
  • Customer service
  • Shipment coordination
  • Invoicing and shipping documentation
  • Materials handling
  • Analytical thinking
  • Sales support
  • Efficiency improvement
  • Budget preparation
  • Communication
  • Training and leadership

Certification

  • Eyelash Technician Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Logistics Coordinator

Ke'Nected Logistics
08.2024 - 12.2024

Marketing Leader

Natural Plastic Inc.
11.2023 - 07.2024

Bilingual Customer Service Representative

Aleman Tree Service
12.2022 - 10.2023

Secretary

Selvin Trucking Inc.
05.2020 - 11.2022

High School Diploma -

Momentum High School

No Degree - Business

Lone Star College

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Victoria Banegas