Victoria Banks
TriHealth Bethesda North Hospital
Bethel,Ohio
13
years of professional experience
A student and lab intern. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Exceptional communication skills and excellent ability to work with a team.
Work History
Medical Laboratory Intern
2 Months- Proven ability to learn quickly and adapt to new situations.
- Collaborated with team members while also completing independent tasks.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Assisted in maintaining laboratory equipment and supplies for optimal functionality.
- Collaborated with team members to streamline testing procedures and enhance efficiency.
- Implemented quality control measures to uphold laboratory standards and compliance.
- Upheld high ethical standards throughout internship tenure, consistently prioritizing patient confidentiality and best practices.
- Increased laboratory safety by adhering to strict protocols and guidelines during all tasks.
- Enhanced laboratory efficiency by maintaining a well-organized and clean work environment.
- Acquired valuable knowledge on various laboratory instruments, enhancing overall technical proficiency.
- Followed method or standard instructions and adhered to internal SOPs to eliminate repeat testing, deviations and investigations.
- Prepared reagents and solutions, calibrating pipettes and related activities to support experiments.
- Compared laboratory data against specifications to determine if results met requirements.
- Documented and verified patient information using laboratory information system.
- Set up, maintained and verified sterility of lab equipment and tools.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Identified and traced quality control issues impacting laboratory results.
Customer Service Coordinator II
4 Years 6 Months- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Monitored order status from placement to delivery and follow-up.
- Maximized revenue by proactively building and managing key customer relationships.
- Coordinated customer service activities by responding to inquiries, resolving complaints, and providing accurate product information to improve customer experience.
- Consulted with customers regarding needs and addressed concerns.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Tracked orders from placement through delivery and follow-up as needed.
- Worked with sales teams to understand processes and enhance after-sales support.
- Maintained up-to-date knowledge of company products and services to effectively resolve customer complaints and concerns.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Resolved customer complaints or answered customers' questions.
- Interpreted and explained work procedures and policies to brief staff.
- Developed and maintained customer service training materials for new hires.
- Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
Phlebotomy Intern
5 Months- Assisted in collecting blood samples from patients following strict safety protocols.
- Learned and utilized venipuncture techniques to enhance patient comfort during procedures.
- Prepared specimens for laboratory testing, ensuring accurate labeling and documentation.
- Maintained cleanliness of work areas and equipment to adhere to health standards.
- Educated patients on procedures, addressing concerns and enhancing their experience.
- Observed experienced phlebotomists to refine skills and increase procedural efficiency.
- Supported inventory management by tracking supplies needed for daily operations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Maintained detailed records of all collected samples, contributing to seamless communication between the lab and medical teams.
- Maintained strict confidentiality regarding patient information according to HIPAA regulations while processing paperwork related to test orders or results documentation.
- Contributed to efficient laboratory operations by accurately entering patient data and test orders into the electronic medical records system.
- Ensured proper patient identification before each procedure, minimizing risk of incorrect blood collection or results reporting.
- Collaborated with laboratory staff for accurate specimen labeling, reducing misidentification errors.
Crew Member
3 Months- Provide excellent service and recommendations to guests.
- Processed payments accurately, managing petty cash responsibly
- Welcome all patrons in a warm, friendly manner
- Tactfully addressed customer complaints about wait times, reservations and poor service
- Receive orders, process payment, and respond to customer concerns
- Input accurate food and beverage orders in POS system
- Cleaned iced tea and coffee brewing/dispensing machines on a weekly basis
- Serve drinks and snacks with speed and efficiency
- Efficiently communicated with kitchen staff on special orders
- Work alongside a team of multiple people
- Collected trash from designated areas and disposed of it in accordance with sanitation guidelines at end of shift.
- Resolved customer complaints regarding wait times and service, enhancing overall guest experience
- Follow cleaning schedule as determined by upper management
- Complete daily and weekly cleaning lists
- Maintain a clean, organized working environment
- Followed proper sanitation methods to clean and disinfect kitchen workstations
- Maintain cleanliness both behind and in front of counter
- Supported management in training new staff, restocking supplies, and maintaining cleanliness
- Thoroughly scrape food debris from utensils and cooking equipment
- Routinely deep clean sinks, dishwashing equipment and garbage cans, ensuring a sanitary environment and eliminating harmful bacteria
- Trained multiple new employees on operational procedures and customer service standards.
- Performed in a high-pressure, high-traffic environment
- Performed in high pressure, high traffic environment
- Maintained professionalism and proper etiquette at all times
- Respond quickly to customer inquiries
- Respond quickly to customer inquiries
Candy Production Associate
3 Years 7 Months- Delivered exceptional customer service to enhance client satisfaction and loyalty
- Cultivated a safe and enjoyable workspace for all employees
- Executed opening and closing procedures for the establishment
- Maintain proper safety and health standards in food handling/prepping
- Perform opening and closing duties
- Solve guest issues and refer to upper management
- Assisted with inventory management and product ordering to support operational efficiency
- Produce food via industrial kitchen equipment while maintaining proper safety and health procedures
- Took on additional shifts during peak work periods to keep projects on schedule.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Resolved issues quickly to maintain productivity goals.
- Maintained organized work area by cleaning and removing hazards.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Merchandise Team Lead Supervisor
9 Months- Supervise part-time guest service agents
- Supervise a team of employees
- Train new hires, ensuring compliance with all regulations and standards
- Evaluate employees each year and initiate development plans
- Respond to customer inquiries quickly via phone, email, or in-person
- Greet all customers with a warm, friendly welcome
- Document and quickly resolve all customer satisfaction issues
- Follow up on customer inquiries quickly and efficiently
- Resolved over customer complaints per week via phone and in-person
- Diffuse intense customer situations to maintain high-level of satisfaction
- Evaluated employees annually and initiated development plans to enhance skills and performance
- Sorted and counted loose coins for accurate financial reporting
- Provide information on local attractions and restaurants to non-local visitors
- Maintained inventory and reordered supplies regularly
- Collect payments and handle petty cash
- Resolved customer complaints weekly via phone and in-person, ensuring high satisfaction
- Maintain inventory and reorder supplies as needed
- Maintain a clean, organized working area
- Generated revenue through upselling and add-on package selling, contributing to team sales goals
- Answered phones and made outbound calls promptly
- Secured and locked sensitive financial material, such as cash and money orders to prevent theft and minimize risk
- Handle confidential paperwork and challenging requests
Customer Service Representative
3 Years- Greet all customers with a warm, friendly welcome
- Executed opening and closing procedures for daily operations
- Cultivated a safe and enjoyable workplace for all staff and customers
- Trained new hires on compliance with regulations and standards, improving onboarding process
- Answered customer inquiries clearly and friendly, enhancing customer satisfaction
- Maintain safe, fun working environment
- Generated additional revenue through effective upselling and package recommendations
- Consistently demonstrated a positive and friendly demeanor towards customers and colleagues
- Recommend solutions to customer inquiries and contribute to operational efficiency
Crew Member
6 Months- Deliver exceptional customer service through extensive menu knowledge
- Provide excellent service and recommendations to guests
- Operate both manual and semi-automatic espresso machines, as well as commercial coffee brewers
- Pour [how many] different styles of drinks quickly and in accordance with customer's specifications
- Collaborated with a team of [number] colleagues to enhance productivity and service quality.
- Executed sanitation methods to effectively clean and disinfect kitchen workstations, ensuring food safety compliance
- Pour [how many] different styles of drinks quickly and in accordance with customers' specifications
- Work alongside a team of [how many] people
- Responded promptly to customer inquiries, enhancing overall guest satisfaction
- Monitor kitchen for spills and clean swiftly
- Inspected all dishware after cleaning process and rewashing items when needed
- Cleaned iced tea and coffee brewing/dispensing machines on a weekly basis
- Collected and disposed of trash responsibly at the end of each shift to maintain cleanliness.
- Ensure all cleaned dishes and equipment is dried and stored properly
- Inspect all dishware after cleaning process and rewash items, if necessary
- Maintained courteous demeanor during high-stress situations, contributing to a positive team environment
- Input accurate food and beverage orders in the POS system
- Collect trash and dispose properly at the end of shift
- Maintained knowledge of full menu and promotions
- Clean tables and coffee appliances
Education
Bachelor of Science - Biomedical Sciences
- 2 semesters of General Chemistry
- 2 Semesters of General Biology
- 1 semester of Intro to microbiology
- 2 semesters of Organic Chemistry
- 2 semesters of Anatomy and Physiology
- 1 semester of Neuroanatomy and 1 semester of Cadaver dissection/Advanced human anatomy
- 1 semester of Virology and 1 semester of Immunology
- Participated in student research regarding song birds and the Basal Ganglia
Associate of Applied Science - Medical Laboratory Technology
High School Diploma
- GPA: 4.1,
- Top 10 of graduating class.
- National Honors Society alumni.
- Participated in the the Academic Team and winning the District Championship in 2012.
- Participated in District 13 OMEA Honor Choir. Won Rank 1 in solo competition at OMEA music competition.
Skills
Laboratory Operations
Clinical Procedures
Laboratory Safety
Data entry
Documentation skills
Report Preparation
Workflow Management
Problem-solving
Attention to detail
Task prioritization
Multitasking Abilities
Communication skills
Conflict Management
Training and development
Self motivation
Analytical thinking
Professionalism
Adaptability
Microsoft Office proficiency
Affiliations
- Registered SkyWarn storm spotter and have attended the Advanced Storm Spotter Conference in April 2024
- Passion in interpreting weather maps and weather data to ensure community awareness of severe events
- Have an interest in learning emergency management/search and rescue
- Have an interest in pursuing amateur radio licensure
- Have a passion for cooking and meal prepping
Education and Training
true,other
Timeline
Medical Laboratory Intern
TriHealth Bethesda North Hospital
06.2026 - 08.2026Read More
Phlebotomy Intern
Bon Secours Mercy Clermont
08.2024 - 01.2025Read More
Customer Service Coordinator II
Total Quality Logistics Inc.
02.2022 - 08.2026Read More
Crew Member
Wendy's
11.2021 - 02.2022Read More
Candy Production Associate
Kings Island
02.2018 - 09.2021Read More
Merchandise Team Lead Supervisor
Kings Island
02.2017 - 11.2017Read More
Crew Member
McDonald's
10.2014 - 04.2015Read More
Customer Service Representative
Kings Island
02.2014 - 02.2017Read More
Cincinnati State Technical And Community College
Associate of Applied Science from Medical Laboratory Technology
Read More
Shawnee State University
Bachelor of Science from Biomedical Sciences
Read More
Bethel-Tate High School
High School Diploma
Read More