Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Barbosa

Cartersville,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Server

Texas Roadhouse
05.2023 - Current
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.

Team Leader /Catering Team Leader

Panera Bread
03.2022 - 05.2023
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Secured new clients and accounts by analyzing and catering products to specific needs.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.

Cashier

Publix Grocery Store
11.2021 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.

Lead Hostess

Allatoona Grill
07.2019 - 09.2021
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Used cash registers and credit card machines to cash out customers.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Education

BBA - Marketing

Kennesaw State University
Kennesaw, GA
05.2026

Skills

  • Attention to Detail
  • Analytical Thinking
  • Customer Service
  • Time Management Skills
  • Guest Relations
  • Leadership
  • Time Management
  • Training and Development
  • Training

Languages

Portuguese
Native or Bilingual

Timeline

Server

Texas Roadhouse
05.2023 - Current

Team Leader /Catering Team Leader

Panera Bread
03.2022 - 05.2023

Cashier

Publix Grocery Store
11.2021 - 02.2022

Lead Hostess

Allatoona Grill
07.2019 - 09.2021

BBA - Marketing

Kennesaw State University

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Victoria Barbosa