VICTORIA BARRIGA
Turlock,CA
Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
18
18
years of professional experience
Work History
High School Campus Supervisor
TUSD
02.2024 - Current
- Evaluated current safety equipment's functionality periodically so as it remains operational during emergencies.
- Spearheaded efforts to reduce bullying incidents on-campus through targeted programming aimed at promoting inclusivity and respect among students.
- Promoted a positive school culture by fostering relationships with diverse student groups, including facilitating conflict resolution when necessary.
- Enhanced campus safety by conducting routine patrols and monitoring security systems.
- Supported student success by addressing behavioral issues and enforcing school policies consistently.
Customer Service Specialist
5.11 TACTICAL
08.2014 - 02.2024
- Resolved customer inquiries, complaints and issues providing insightful solutions
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
Seasonal Worker
Amazon Inc
10.2013 - 01.2014
- Fulfilled orders accurately to surpass customer expectations for online shopping experiences
- Coordinated replacement products to meet customer needs with similar levels of quality
- Tracked inventory metrics to optimize merchandise levels and support product availability.
Security Supervisor
G4S/GE Hitachi Nuclear Plant
12.2010 - 10.2013
- Formulated security action plans and analyzed data and trends to drive continuous performance improvements
- Evaluated team personnel regularly to assess performance and eliminate performance gaps negatively impacting building security
- Gave input on hiring decisions to help senior managers and coordinated employee training.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Corporate Security Officer
E&J Gallo Winery
04.2009 - 08.2010
- Monitored alarms, CCTV and access control systems and dispatched public safety or other personnel to enforce security
- Protected physical and intellectual assets of business or company by implementing proper security and safety measures
- Participated in seminars and additional training to expand knowledge and skills.
- Maintained detailed records of all relevant activities related to corporate security operations for future reference or auditing purposes.
Assistant Store Manager
Clothes Avenue
04.2006 - 04.2009
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
- Monitored store inventories and ordered new products and equipment to prevent shortages
- Conducted routine audits and inspections to assess company productivity and cleanliness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
ASSOCIATE OF ARTS - GENERAL EDUCATION -
Modesto Junior College
08.2009
HIGH SCHOOL DIPLOMA -
Pitman High School
06.2005
Skills
- Member account management
- Data entry
- Conflict resolution
- Call center procedures
- Multi-line telephone operations
- Customer service
- Refunds processing
- Client communication
- Surveillance monitoring
- Safety Management
- Campus Operations
- Incident Reporting
Timeline
High School Campus Supervisor
TUSD
02.2024 - Current
Customer Service Specialist
5.11 TACTICAL
08.2014 - 02.2024
Seasonal Worker
Amazon Inc
10.2013 - 01.2014
Security Supervisor
G4S/GE Hitachi Nuclear Plant
12.2010 - 10.2013
Corporate Security Officer
E&J Gallo Winery
04.2009 - 08.2010
Assistant Store Manager
Clothes Avenue
04.2006 - 04.2009
ASSOCIATE OF ARTS - GENERAL EDUCATION -
Modesto Junior College
HIGH SCHOOL DIPLOMA -
Pitman High School
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