Victoria Bass

Food Preparation & Quality Control

• Delivered high-quality meals tailored to patient requests, ensuring maximum customer satisfaction.
• Managed food preparation during high-volume service periods, maintaining quality, efficiency, and presentation standards.
• Monitored food production levels to maintain appropriate stock while preventing overproduction or shortages.
• Checked and tested food quality and temperature to meet safety standards.
• Oversaw food preparation and ensured adherence to food safety regulations.
• Maintained high food quality standards by verifying the quality and quantity of delivered ingredients.
  

Kitchen Operations & Efficiency

• Regularly inspected kitchen equipment and appliances, ensuring proper maintenance and timely replacements for optimal efficiency.
• Developed and enforced kitchen policies to maintain smooth operations and regulatory compliance.
• Streamlined kitchen operations by implementing time-saving techniques to enhance efficiency.
• Scheduled and received food and beverage deliveries, ensuring adherence to budget and food cost controls.
• Conducted daily inspections of refrigerators and freezers to ensure proper food storage, labeling, and organization.
• Minimized food waste through careful inventory management and proper storage techniques.
• Team Leadership & Staff Training
  Trained new team members on kitchen procedures, safety protocols, and company standards.
• Supervised food preparation, production, and plating to uphold quality control.
• Directed a team of skilled kitchen workers in meal preparation and service.
• Managed staff scheduling to ensure optimal coverage during peak hours while controlling labor costs.
• Conducted regular employee performance reviews, providing constructive feedback for improvement.
• Motivated and engaged employees to maintain productivity and job satisfaction.
  

Sanitation & Safety Compliance

• Maintained strict sanitation protocols, properly cleaning counters and utensils used for raw meat, poultry, fish, and eggs.
• Maintained kitchen cleanliness through scheduled deep-cleaning and sanitation procedures.
• Strengthened food safety measures by developing and implementing HACCP plans.
• Conducted pre-shift inspections of refrigerators and freezers to verify proper temperatures.
  Event Coordination & Special Projects
• Organized free-meal operations for large-scale hospital events, ensuring timely and high-quality service.
• Worked closely with patient line staff to ensure seamless order placement and meal delivery.
  
• Inventory & Vendor Management
  Developed and maintained strong relationships with vendors and suppliers.
• Placed supply orders in advance to prevent shortages.
  Equipment Maintenance & Oversight
• Operated and maintained kitchen equipment, including grills, stoves, and ovens, ensuring cleanliness after every shift.
• Ensured proper maintenance and timely replacement of kitchen equipment for continued efficiency.

Kitchen Operations & Efficiency

• Created and implemented strategies to enhance kitchen performance, streamline food preparation, and reduce waste.
• Controlled food costs and managed inventory to optimize profitability.
• Established strong vendor relationships to ensure reliable ingredient sourcing and cost-effective purchasing.
• Conducted regular equipment maintenance checks to ensure safe operation and minimize downtime.
• Optimized kitchen layouts to improve workflow, efficiency, and safety.
  

Food Safety & Sanitation

• Maintained high sanitation standards by enforcing strict cleaning protocols and adherence to health regulations.
• Ensured allergen safety procedures were strictly followed to prevent cross-contamination.
• Monitored food preparation, production, and plating to uphold quality control.
  

Staff Training & Leadership

• Trained new team members on kitchen procedures, safety protocols, and company standards.
• Oversaw daily kitchen operations, ensuring seamless execution and adherence to safety guidelines.
  

Customer Service & Problem Solving

• Addressed customer complaints professionally, using communication and problem-solving skills to resolve issues effectively.

Kitchen Operations & Efficiency

• Managed multiple food stations simultaneously, ensuring speed and quality were maintained.
• Followed head chef’s instructions to ensure efficient and timely meal preparation.
• Set up and broke down hot and cold line items during opening and closing to maximize productivity.
• Stored food properly in designated containers and storage areas to maintain freshness.

Food Preparation & Sanitation

• Washed, peeled, and cut fruits and vegetables for salads, sandwiches, and platters.
• Maintained a clean and hygienic kitchen workspace by sweeping, mopping, and removing trash.
• Operated dishwasher and manually washed dishes, ensuring all chinaware, silverware, and utensils were sanitized.

Customer Service & Sales

• Welcomed customers and assisted in determining their needs.
• Helped customers complete purchases and locate items efficiently.
• Assisted customers with inquiries, providing exceptional service that led to positive feedback.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy.
  

Kitchen Operations & Efficiency

• Worked a flexible schedule and took on extra shifts to meet kitchen needs.
• Demonstrated strong multitasking skills by managing several hot line items while maintaining high service quality.
• Communicated clearly with kitchen staff to keep up with demand during busy periods.
• Efficiently prioritized responsibilities for optimal performance during high-volume shifts.
  

Food Safety & Sanitation

• Followed food safety and sanitation guidelines to prevent foodborne illnesses and ensure customer health.
• Maintained cleanliness of work areas to create a pleasant and inviting atmosphere for guests.
  

Inventory & Merchandising

• Restocked and organized merchandise in the cafeteria and kitchen to maintain efficiency and accessibility.

Leadership & Team Management

• Trained new employees and delegated daily tasks to ensure smooth operations.
• Managed shift operations, supplied resources, and monitored team performance to maintain profitability and efficiency.
• Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
• Resolved conflicts between team members professionally, preserving strong working relationships.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Enforced company policies and regulations while ensuring team adherence to expectations.
• Developed strong communication skills among staff by encouraging open dialogue during shift meetings and one-on-one discussions.
  

Customer Service & Conflict Resolution

• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Resolved customer complaints and issues, offering thoughtful solutions to maintain customer satisfaction.
• Served as a reliable point of contact for upper management, effectively communicating daily operational successes and challenges.
  

Operations & Efficiency

• Improved team productivity by implementing efficient scheduling and task delegation methods.
• Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity during peak service hours.
• Maintained clean and well-organized production areas to prevent safety hazards and operational delays.
  

Inventory & Cash Handling

• Managed inventory and ordered supplies to ensure the location remained well-stocked.
• Completed cash and credit transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  

Safety & Compliance

• Maintained a clean and safe work environment, ensuring all employees adhered to safety guidelines and protocols.
• Ensured compliance with food safety and sanitation regulations, keeping work areas clean and organized.

Small Business Management & Operations

• Managed day-to-day business operations, overseeing personnel schedules and customer inquiries.
• Handled financial management, including budgeting, bookkeeping, tax preparation, and payroll processing.
• Ensured regulatory compliance, updating policies to protect customers and business interests.
• Supervised staff hiring, selecting candidates aligned with company values and skills.
• Conducted performance reviews, providing feedback and developing action plans for improvement.
  

Financial & Inventory Management

• Managed accounts payable, receivables, and payroll, ensuring timely financial processing.
• Maintained organized accounting records and facilitated month-end closing activities.
• Implemented inventory management systems, reducing waste and increasing profitability.
• Negotiated vendor contracts for major supply chain facilities.
• Oversaw budget planning and administration, optimizing cost-saving measures.
  

Sales & Customer Relations

• Expanded product offerings to meet customer demand while maintaining high-quality standards.
• Built and maintained strong customer relationships, addressing inquiries and concerns promptly.
  Increased sales revenue through upselling, cross-selling, and targeted account strategies.
• Expanded customer base through networking, cold calling, and relationship building.
  

Business Optimization & Strategy

• Developed and implemented strategies to improve efficiency, streamline processes, and reduce overhead expenses.
• Analyzed and optimized delivery routes for increased efficiency.
• Evaluated business risks and developed mitigation strategies for sustainable growth.
• Ensured building maintenance and organized workspaces to support productivity.
  

Leadership & Team Management

• Trained, motivated, and empowered employees to enhance accountability and performance.
• Fostered a positive work environment, encouraging retention and professional development.
• Successfully managed a team of employees, providing guidance, coaching, and performance evaluations.

Retail & Store Management

• Managed daily store operations, ensuring a clean, safe environment for customers and employees.
• Oversaw inventory control, cash management, and store opening/closing procedures.
  
• Implemented loss prevention initiatives, reducing shrinkage through security measures and staff training.
• Conducted routine store inventories to optimize stock levels and meet customer demands.
• Submitted inventory orders and collaborated with vendors for efficient stock replenishment.
  

Financial & Business Operations

• Managed budget planning, expense tracking, and financial reporting, ensuring accurate record-keeping.
• Reconciled daily sales transactions and balanced revenue logs.
• Approved payroll submissions and optimized labor scheduling to maximize productivity while controlling costs.
• Prepared comprehensive reports on sales figures, customer demographics, and inventory turnover rates.
• Ensured compliance with company policies and local regulations regarding safety, licensing, and operational standards.
  

Customer Service & Sales Growth

• Addressed customer complaints promptly and professionally, maintaining positive client relationships.
• Developed and executed marketing strategies to enhance store visibility and drive sales.
• Increased sales through strategic visual merchandising, optimizing product placement and store layout.
• Assisted customers with product selection, boating laws, and water sports paperwork, ensuring a seamless experience.
• Maintained a customer-centric atmosphere, training staff to improve service quality and product knowledge.
  

Leadership & Staff Development

• Assisted in hiring, training, and mentoring new staff in retail and water sports operations.
• Conducted regular employee performance reviews, providing constructive feedback and coaching.
• Inspired staff to achieve sales targets, recognizing outstanding achievements and encouraging growth.
• Developed efficient scheduling systems based on customer flow, employee expertise, and operational needs.
• Facilitated staff training in sales techniques, problem-solving, and handling difficult customer situations.
  

Strategic Planning & Business Expansion

• Collaborated with upper management to develop and implement store growth strategies.
• Streamlined business operations through efficient scheduling, task delegation, and performance monitoring.
• Optimized inventory management, forecasting demand and adjusting orders accordingly.
• Ensured store compliance with boating regulations, water sports laws, and safety procedures.
• Continuously assessed store layout to maximize impulse purchases and improve customer engagement.

Retail Sales & Customer Service

• Greeted customers, assisted with product selections, and provided knowledgeable recommendations.
• Helped customers complete purchases, locate items, and enroll in rewards programs for increased engagement.
• Handled returns and exchanges professionally, resolving customer concerns while adhering to company policies.
• Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
• Boosted sales performance using persuasive communication and extensive product knowledge.
  

Store Operations & Inventory Management

• Maintained a clean, organized, and visually appealing store environment.
• Managed cash register operations, accurately processing transactions and balancing registers.
• Assisted in visual merchandising efforts, creating eye-catching displays to attract customers.
• Monitored inventory rotation, ensuring shelves remained stocked with popular items.
• Implemented loss prevention strategies, reducing shrinkage and safeguarding store assets.
• Processed exchanges, refunds, and team member purchases, ensuring smooth operations at checkout.
  

Leadership & Staff Development

• Mentored and trained new associates, sharing best practices to improve selling skills and performance.
• Scheduled workers and delegated tasks to ensure optimal coverage during peak hours.
• Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready.
• Provided constructive employee feedback through regular performance evaluations.
• Resolved staff conflicts professionally, maintaining a positive and collaborative team environment.
  

Sales & Strategic Growth

• Participated in team meetings, discussing sales targets and improvement strategies.
• Collaborated with management on promotional events and marketing initiatives, driving foot traffic.
• Maximized profit margins through upselling and strategic product placement.
• Analyzed sales reports to identify trends and revenue growth opportunities.
• Streamlined store operations by implementing efficient processes and time-saving strategies.
  

Compliance & Safety Management

• Ensured compliance with safety regulations, creating a secure shopping experience.
• Adapted staffing schedules based on seasonal and peak-hour demands.
• Developed accurate inventory, cash, and production reports for senior management.
• Oversaw compliance with company policies and operational guidelines.

Cleaning & Sanitation Management

• Improved cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
• Conducted regular facility inspections to ensure consistent cleanliness levels and addressed issues promptly.
• Developed customized cleaning schedules tailored to client needs, ensuring timely completion and satisfaction.
• Produced accurate health and safety risk assessments, documenting safe cleaning procedures.
• Maintained and replenished cleaning supplies and equipment, reducing waste and controlling costs.
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Staff Training & Leadership

• Trained and supervised cleaning staff, enhancing efficiency and adherence to safety standards.
• Provided ongoing coaching and constructive feedback, improving employee skills and performance.
• Evaluated employee performance and conducted routine inspections to monitor cleaning quality.
• Promoted teamwork and collaboration through regular meetings and open communication.
• Assisted in the hiring and training process, selecting and developing top-performing candidates.
  

Operational Efficiency & Safety Compliance

• Established routine inspections and improvement methods to adapt to evolving business needs.
• Implemented safety guidelines, reducing workplace accidents and maintaining a secure environment.
• Maintained detailed records of completed tasks to track progress and ensure compliance with client expectations.
• Cultivated strong client relationships through clear communication and attentiveness to their needs.
• Demonstrated commitment to continuous improvement, seeking feedback and applying lessons learned.

Operations & Efficiency

• Handled high-pressure situations calmly and professionally during peak hours and unexpected rushes.
• Reduced wait times by efficiently transporting completed orders from the kitchen to tables.
  

Collaboration & Accuracy

• Worked closely with kitchen staff to ensure order accuracy, minimizing errors and complaints.