Victoria Basso
Kearny,NJ
Summary
Hardworking student with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
Tops Diner
East Newark , NJ
02.2023 - 09.2023
- Provided excellent customer service to ensure satisfaction.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Garnished dishes and beverages to serve visually appealing menu items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Shift Leader
Taco Bell
North Arlington, NJ
07.2020 - 08.2023
- Identified needs of customers promptly and efficiently.
- Upheld company standards and compliance requirements for operations.
- Coached team members to increase productivity and reduce workplace accidents.
- Checked orders for quality and completeness.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Concierge
Maverick Concierge
East Rutherford, NJ
10.2023 - Current
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
- Facilitated communication between guests and hotel services, such as housekeeping and dining.
- Handled mail and package deliveries, keeping items secure.
- Arranged airport transfers and local transportation for guests.
Education
Some College (No Degree) - Nursing
Bergen Community College
Paramus, NJSkills
- Guest Engagement
- Point of Sale (POS) System Operations
- Cash Handling
- Positive and Professional
- Service Prioritization
- Highly flexible and enthusiastic
- Proficiency in using Office Applications(Word,Outlook,Excel)
- Ability to respond to emergency and medical situations fast
- Ability to comprehend and retain information
Timeline
Concierge
Maverick Concierge
10.2023 - Current
Server
Tops Diner
02.2023 - 09.2023
Shift Leader
Taco Bell
07.2020 - 08.2023
Some College (No Degree) - Nursing
Bergen Community College
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