Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Victoria Beaugard

Elkorn ,NE

Summary

Results-driven Sales Manager bringing 6+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives while being a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Care Payments Experts

Toast
Omaha, NE
03.2024 - Current
  • Performed thorough troubleshooting and probing analysis for customer inquiries related to billing, payment processing, and financial reporting.
  • Provided expert support for issues surrounding credit card processing, credit card issuers, bank accounts, change of ownership, change of legal entity, payment disputes, and related financial transactions.
  • Acted as a key resource for Toast product knowledge, specifically regarding reporting and credit card processing tools, to resolve complex customer inquiries and ensure smooth payment workflows.
  • Handled account management tasks, including processing invoices, bank account updates, and administering changes to legal entity and ownership information.
  • Proactively recommended process improvements to management, aimed at streamlining customer programs and enhancing operational efficiency.
  • Supported cross-functional collaboration with internal teams, actively participating in meetings and 1:1 training to enhance team knowledge and improve the customer experience.
  • Communicated effectively with Toast customers, consistently striving to increase customer satisfaction and resolve issues promptly.
  • Maintained and updated accurate customer records in Salesforce, ensuring seamless tracking and follow-up of customer interactions.
  • Demonstrated exceptional performance as a Voice Agent and Chat Agent, providing responsive, clear, and professional support across multiple channels.

Universal Teller

Metro Credit
Omaha, NE
05.2023 - Current
  • Process banking transactions and handle member service requests in an accurate and efficient manner
  • Learn and maintain extensive knowledge of our products, services, core systems and electronic banking software
  • Provide consistent, quality service
  • Maintain and balance a cash drawer
  • Engage members in conversation to learn their needs
  • Exercise good judgment with member accounts
  • Enter customer transactions into computers to record transactions and issue computer-generated receipts.
  • Use a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Adhere to financial services security and audit procedures.
  • Train employees on cash drawer operation.

Sales and Services Leader

Sephora
Omaha, NE
06.2021 - 05.2023
  • Assisted in daily store operations including continuous store associate development to achieve desired sales and results
  • Planned, organized and managed store led events to drive sales and brand awareness
  • Trained staff on daily duties and supervised provided feedback, resulting in improved performance and customer satisfaction scores with a staff of 20+ employees
  • Provided creativity,passion and knowledge in every interaction , delivering exceptional and customized service experiences including applications, education and product knowledge
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
  • Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
  • Increased customer buy-in of loyalty programs and facilitated smooth signups to support revenue development objectives.
  • Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
  • Cross-trained staff members, resulting in 70% increase in customer satisfaction ratings.
  • Handled appointment booking, canceling and rescheduling.
  • Sold products and services to maintain daily sales goal of $1500 per week.
  • Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
  • Collaborated with outside vendors and served as central point of contact.

Education

High School Diploma -

Roncalli Catholic High School
Omaha, NE
05-2017

Some College (No Degree) - Criminal Justice

University of Nebraska Omaha
Omaha, NE

Skills

  • Recruiting
  • Business Operations
  • Team Leadership/Managing
  • Relationship Building
  • Event Planning
  • Training & Development
  • Retail Loss Prevention
  • Customer Service
  • Sales
  • Excellent Communication Skills
  • Diversity & Inclusion
  • Payment Processing
  • Complex Information Interpretation
  • Customer Service-Oriented
  • Problem Solving
  • Task Prioritization

References

  • Emily Mwaja

Kiewit Luminarium

Vice President of Experience

(402) 578-8654

Girls Inc. of Omaha Mentor

  • Audry Prucha

Sales and Services Leader

Sephora

(531) 242-3190

Former Coworker

  • Philicia Meritt

Lead Flight Attendant

Delta Airlines

(402) 578-8654

Former Boss

Timeline

Care Payments Experts

Toast
03.2024 - Current

Universal Teller

Metro Credit
05.2023 - Current

Sales and Services Leader

Sephora
06.2021 - 05.2023

High School Diploma -

Roncalli Catholic High School

Some College (No Degree) - Criminal Justice

University of Nebraska Omaha

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Victoria Beaugard