Victoria Beck
Greensboro,NC
Summary
Dynamic professional with a proven track record at Durham Bulls Athletic Park, excelling in customer service and conflict management. Recognized for enhancing guest experiences through effective problem-solving and attention to detail. Proficient in ticket scanning and crowd management, ensuring safety and satisfaction during high-traffic events. Reliable team player committed to excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Ticket Taker
Durham Bulls Athletic Park
- Enhanced customer experience by providing friendly and efficient ticket-taking services.
- Contributed to venue security by identifying counterfeit tickets and reporting suspicious behavior.
- Maintained accurate records of attendance by diligently scanning tickets at the entrance.
- Received consistently positive feedback from supervisors for punctuality, professionalism, and commitment to quality service delivery within the role of Ticket Taker.
- Assisted in resolving patron issues, demonstrating excellent problem-solving skills and professionalism.
- Ensured guest satisfaction with prompt assistance in navigating the venue or addressing concerns regarding their tickets.
- Coordinated with ushers to guide patrons with special needs or accessibility requirements to appropriate seating areas smoothly.
- Provided information about seating arrangements, event schedules, and venue amenities to guests upon request.
- Implemented crowd control measures during high-traffic events, maintaining a safe and orderly environment.
- Adhered strictly to safety protocols at all times, contributing to a secure environment for both staff and attendees.
- Collaborated with event staff to ensure a seamless and enjoyable experience for patrons.
- Demonstrated strong attention to detail while verifying guest identification, preventing unauthorized access to events.
- Streamlined entry process for events, ensuring timely admission for all guests.
Retired Processing Assistant III
Durham County Department Of Social Services
- Assisted with the development of new procedures aimed at simplifying the overall workflow for more efficient daily operations.
- Provided valuable support during peak periods, assisting coworkers with their workload as needed to maintain overall team productivity levels.
- Participated in training sessions to stay updated on industry best practices and improve personal skillset.
- Streamlined data entry tasks for faster turnaround times and increased productivity.
- Handled multiple simultaneous projects efficiently, effectively managing resources and time allocation to meet tight deadlines successfully.
- Expedited turnaround times for critical documents by prioritizing tasks based on urgency levels.
- Actively contributed ideas during team meetings, fostering a culture of continuous improvement and innovation in processing operations.
- Optimized document review processes, enabling faster approvals while maintaining high-quality standards.
- Contributed to the achievement of company goals by consistently meeting or exceeding performance targets in processing tasks.
- Maintained accurate records and ensured data confidentiality through diligent file management practices.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to document processing.
- Developed strong working relationships with cross-functional teams, fostering a positive work environment focused on collaboration and shared success.
Certified Substittute Teacher
Guilford County School System
09.2024 - Current
- Fostered a positive classroom environment that promoted respect, collaboration, and open communication among students.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Instructed students in core educational principles, concepts, and in-depth subject matter.
- Completed documentation of attendance, grades, and other required details.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Implemented prepared lesson plans in established classrooms.
Certified Tutor
Guilford County School System
10.2023 - 05.2024
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Enhanced students'' understanding by tailoring tutoring sessions to individual learning styles.
- Reviewed and analyzed tutees'' test scores, identifying areas for improvement and adjusting tutoring methods to maximize results.
- Completed training and development sessions to maximize effectiveness as tutor.
- Conducted group tutoring sessions, fostering peer collaboration and promoting a deeper understanding of course material.
Education
Continuing Education - Elementary Education
Andrews University
Berrien Springs, MIBachelor Of Arts For Teaching - Elementary Education
Wayne State University
Detroit, MI05.1989
Skills
- Patience and empathy
- Team player attitude
- Strong attention to detail
- Reliability and punctuality
- Cash handling proficiency
- Stress tolerance
- Conflict management
- Salesmanship
- Foreign language skills
- QR code scanning
- Ticket scanning expertise
- Event knowledge
- Positive attitude
- Credential verification
- Teamwork and collaboration
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Listening skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Clear communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Call answering and routing
- Decision-making
- Crowd management
- Interpersonal skills
- Customer relationship management
- Guest relations
Certification
Elementary Education Certification for grades K-5 all subjects, English Major and Language Arts Minor. Certified in these subject areas to teach grades 6-8.
Languages
Spanish
Professional Working
Timeline
Certified Substittute Teacher
Guilford County School System
09.2024 - Current
Certified Tutor
Guilford County School System
10.2023 - 05.2024
Ticket Taker
Durham Bulls Athletic Park
Retired Processing Assistant III
Durham County Department Of Social Services
Continuing Education - Elementary Education
Andrews University
Bachelor Of Arts For Teaching - Elementary Education
Wayne State University
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